Patient Access Rep- HH Main/ER and W/C- FT/PT/PRN positions available/Varied shifts available

Huntsville Hospital; Huntsville (AL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is looking for a dedicated individual to enhance patient experiences in a fast-paced environment. This role involves greeting patients and families, managing customer service inquiries, and ensuring accurate registration processes. The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to multitask effectively. With a focus on administrative process improvement and training new hires, this position offers an exciting opportunity to make a significant impact in the healthcare sector. If you thrive in dynamic settings and are passionate about providing exceptional service, this role is perfect for you.

Qualifications

• High School diploma or GED required; post-secondary education preferred.
• 2-3 years of customer service experience preferred.

Responsibilities

• Greet patients and families, handling customer service issues effectively.
• Ensure registration accuracy and collect required fees from patients.

Skills

Verbal Communication

Written Communication

Time Management

Multitasking

Data Analysis

Customer Service

Education

High School/GED

Post-secondary Education

Tools

Microsoft Office Suite

Job description

Overview

Greets the public, patients, and families. Obtains and enters demographic and financial information for all patient types. Handles all customer service issues in a customer friendly manner. Accurately listens and responds appropriately to address and resolve issues at hand. Must ensure all paperwork is checked for registration accuracy. Must continually enhance knowledge regarding processes in order to train new hires and existing employees. Should show initiative in administrative process improvement. Must collect required fees from patients or authorized representatives. Responsible for daily operations. Must be flexible to work as scheduled or needed, which may include alternate shifts, weekends, holidays, and being on call.

Qualifications

Education/Certification: High School/GED required. Post-secondary education preferred.

Experience:Two to three years of customer service/public relations/leadership experience preferred. Two to three years computer experience preferred. Previous medical record or billing experience strongly preferred. Will consider one year of previous work experience in other fields.

Additional Skills/Abilities: Excellent verbal and written skills required. Ability to type 35 wpm with 90% accuracy required. Must possess ability to work in a fast-paced environment with a positive attitude. Must demonstrate effective time management skills. Must demonstrate efficiency and organizational skills with the ability to multitask. Ability to compile and analyze data preferred. Proficiency in Microsoft Office Suite strongly preferred.