Patient Access Rep - Full Time - Days

Trinity Health Mid-Atlantic; New Hampton (IA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Education Assistance

Day 1 Benefits package

Competitive wages

Generous PTO

Job summary

MercyOne North Iowa Medical Center in New Hampton, IA is seeking a dedicated full-time Patient Access representative to handle outpatient and inpatient registration, insurance verification, and patient financial counseling at the point of check-in. You will interview patients and guarantors, prepare estimates, collect co-pays and other liabilities, and document transactions in the registration system.

Strong communication, accuracy, and time-management are essential, with HFMA/NAHAM credentials

Qualifications

• High school diploma or equivalent; HFMA CRCR or NAHAM CHAA within 12 months.
• 1 year of customer service experience; patient access preferred.
• Excellent communication and data-entry accuracy.

Responsibilities

• Validate and enter demographic, clinical, financial, and insurance data.
• Prepare patient estimates and collect liabilities at check-in.
• Obtain signed physician orders and prepare IDs (bracelets, labels).
• Assist with securing patient valuables and related sign-offs when needed.

Skills

Customer service

Communication skills

English language

Data entry

Attention to detail

Time management

Education

High school diploma

HFMA CRCR

NAHAM CHAA

Tools

Registration system

Microsoft Windows

Data entry system

Job description

Employment Type: Full time Shift: Day Shift Description: Position Purpose: Provides patient focused customer service. Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals. Provides general information to hospital users, patients, families & physician offices.

What you will Do:

Responsible for validating/obtaining and entering demographic, clinical, financial, and insurance information into the patient accounting system by interviewing the patient, family member and/or guarantor. Preforms activities that are related to registration in a variety of setting/locations and for multiple patient types (Inpatients, Outpatients, Ambulatory Surgery, Emergency Department, Diagnostic Outpatients, Labor & Delivery, Newborn, Lab Specimens, etc). Prepare patient estimate and informs patient/guarantor of their liabilities and collects appropriate patient liabilities, including co-payments, co-insurances, deductibles, deposits and outstanding balances at the point of check-in. In the collection of funds, documents payments/actions in the patient accounting system and provides the patient with a payment receipt. Obtains signed physician orders for all tests and procedures from physicians/offices. Prepares identification bracelets and patient ID labels. Obtains/scans patient/guarantor signatures on required forms (ID cards, insurance cards, consent to treatment, assignment of benefits, release of information, waivers, etc.). May audit & record the patient's valuables, securing appropriate authorizations, if needed.

Hours/Schedule:

9 hour shift (6:30 – 4 or 7 – 4:30 or 7:30 – 5 rotates weekly), 4 days a week, 72 hours per pay period with rotating Saturdays 7:30 - 11

Minimum Qualifications:

• Education: High school diploma or equivalent. HFMA CRCR or NAHAM CHAA required within one (1) year of hire.
• Experience: Minimum one (1) year customer service experience. Patient Access experience preferred.
• Special Skills and Competencies: Annual assessment of competency is completed every year. Must be able to read, write and/or speak English. Computer/PC experience/skills are required. Typing (40 words per minute) or data entry (50-60 keystrokes per minute) preferred. Knowledge of medical terminology desired. Excellent communication skills verbal & written, interpersonal skills are necessary in dealing with internal and external customers, including the ability to interpret customer requirements, recommend and take action to satisfy the customer's needs. Accuracy, attentiveness to detail and time management skills required.

Position Highlights and Benefits:

• Education Assistance offered
• Effective Day 1 Benefit Package (Medical, Dental, Vision, and more) for positions 20 hours per week or greater
• Competitive wages; including weekend and night differentials
• Generous paid time off program
• Retirement Savings program with employer match starting on Day 1

Ministry/Facility Information:

MercyOne North Iowa Medical Center provides expert health care to 15 counties. MercyOne North Iowa Medical Center is a 342 bed, regional referral teaching hospital in Mason City, Iowa. MercyOne New Hampton Medical Center is an 11 bed, rural access hospital in New Hampton, Iowa. Our service area spans 15 counties across northern Iowa and southern Minnesota. We serve a population over 260,000. With more than 3,000 colleagues and a medical staff of almost 500 physicians and allied health professionals, MercyOne North Iowa Medical Center is the largest employer in the region. MercyOne Medical Group – North Iowa is part of Iowa’s largest multispecialty clinic systems. In north Iowa, our clinics are made up of more than 25 primary care, pediatric, internal medicine and specialty clinics. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings.

By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs.

For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.