Patient Access Rep - FT, Varies/Rotating

Mercy Co; Cape Girardeau (MO); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy Hospital Southeast Admitting in Cape Girardeau, MO seeks a Patient Access Representative. You will be the first contact for patients, handling scheduling, registration, benefit verification, pre-certification and financial clearance, including pre-visit collections.

Role requires strong attention to detail, excellent communication, and the ability to work with various insurance plans and Mercy guidelines. Join a supportive team with comprehensive benefits.

Qualifications

• High School diploma or equivalent required.
• Experience with insurance plans and financial clearance.
• Understanding Mercy processes and ability to collect accurate patient data.

Responsibilities

• Facilitate patient entrance into Mercy facilities, including scheduling and registration.
• Verify benefits, perform pre-certification and financial clearance for patients.
• Collect pre-visit payments and ensure accurate data in patient records.
• Maintain knowledge of insurance carriers and Medicare guidelines.
• Mentor fellow Patient Access staff in best practices.

Skills

Communication

Attention to detail

Customer service

Phone etiquette

Stress management

Computer systems

Education

High school diploma or equivalent

Tools

10-key calculator

EHR systems

Job description

Find your calling at Mercy!

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards.

The Patient Access Representative will facilitate all components of the patients entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection.

The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated in to the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies and serves as a mentor to fellow Patient Access co-workers.

Position Details:

Location

Mercy Hospital Southeast- Admitting

1701 Lacey Street

Cape Girardeau, MO 63701

Hours/Schedule

Full-Time (40-hrs per week)

Shift: Varies/Rotating

Experience and Education Requirements:

• Demonstration of understanding of all that level 1 is responsible for. Experience with insurance plans. High-school diploma or equivalent required. They demonstrate the ability to complete financial clearance (Mercy payment plan, EPPC, bad debt resolution, etc.).

Minimum skills, knowledge and ability requirements:

• Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
• Strong organizational skills; attention to detail.
• Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.
• Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs. on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.