Patient Access Rep - FT

Northern Montana Health; Havre (MT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Discretionary Sign-On Bonus

Health, dental, life, and FLEX/HSA +

403(b) retirement plan

Job summary

Northern Montana Hospital is seeking a Patient Access Representative to welcome patients and visitors and manage routine administrative tasks. You will help coordinate patient flow, maintain accurate records, and support clinic operations to ensure efficient healthcare delivery.

The role requires excellent customer service and communication skills, with a preference for those with medical terminology and health insurance knowledge. Competitive benefits and sign-on are offered.

Qualifications

• Excellent customer service and communication skills.
• Ability to calm distressed patients and manage difficult conversations.
• Knowledge of 10 key and keyboarding.
• Medical terminology familiarity; health insurance background preferred.

Responsibilities

• Serve as the first point of contact for patients and visitors.
• Coordinate patient flow and maintain accurate records.
• Support clinic operations and administrative tasks.

Skills

Customer service

Communication skills

Public relations

Calm distressed patients

Education

High school diploma, GED or equivalent

Tools

Keyboarding

10 key

Medical terminology

Health insurance knowledge

Job description

About Northern Montana Hospital

(NMH) is the center of a comprehensive system of medical and health care services, staffed with a team of caring professionals who are dedicated to meeting the growing needs of our Hi-Line communities.

The not-for-profit, 25-bed Critical Access Hospital features a 24-hour physician-staffed emergency department, with state-of-the-art diagnostic imaging and electronic medical record services.

Our large, quiet labor/birthing rooms are private and located away from other patient care areas.

The private patient rooms on the 5th floor Medical/Surgical Department boast views from every window.Administration, staff, and medical providers are committed to delivering high quality, comprehensive health care services to the people of the Hi-Line communities of Montana.

Specialties of our active staff of doctors include Anesthesiology, Emergency Medicine, Family Medicine, General Surgery, Hematology, Internal Medicine, OB/GYN, Oncology, Ophthalmology, Optometry, Orthopedic Surgery and Sports Medicine, Pain Management, Pathology, Podiatry, Psychiatry, Psychology, Radiology and Women's Health.

For the convenience of our patients, we also host visiting physicians at our clinics in the areas of:CardiologyNeurologyPediatric PulmonologyUrologyRadiation OncologyNephrologyEndocrinologyOptometry.

About the role

$1,200 Discretionary Sign-On Bonus

The Patient Access Representative serves as the first point of contact for patients and visitors, ensuring a welcoming and efficient experience. The role supports the clinic's operations by managing administrative tasks, coordinating patient flow and maintaining accurate records to facilitate high-quality healthcare delivery.

Qualifications

• High school diploma, GED or equivalent.
• Keyboarding.
• Knowledge of 10 key.
• Ability to comprehend, retain and apply given information.
• Experience in office procedures helpful but not necessary.
• Professional demeanor and excellent public relation skills.
• Must have excellent customer service and communication skills with the ability to effectively calm patients and be able to deal with distressed and/or agitated patients.
• Medical terminology and health insurance background preferred.

Health, dental, life, and FLEX/HSA benefits available with 403-b option.

Starting pay range varies based on experience up to 10-years.

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

Equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities.

Applicants requiring accommodation(s) during the application or interview process are encouraged to contact us at [e-mail] or 406-262-1401. Requesting an accommodation is voluntary and will not negatively affect your application. All requests will be kept confidential. NMH will not sponsor applicants for work visas for this job.