Patient Access Rep- Fishers

Community Health Network; Fishers (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

Community Health Network is seeking a dedicated Patient Access Representative in Fishers, Indiana. This role involves providing exceptional customer service, managing patient check-ins, appointment scheduling, and ensuring accurate registration and insurance verification.

The ideal candidate should have a High School Diploma or GED, with at least two years of experience in a customer service or healthcare setting. Proficiency in Microsoft Office and excellent communication skills are essential for success.

Qualifications

• Two years of experience in customer service or healthcare office setting preferred.
• Ability to work well under pressure in a fast-paced environment.
• Excellent critical thinking skills.

Responsibilities

• Serve as the first point of contact for visitors.
• Manage appointment scheduling and registration.
• Verify demographics and insurance.

Skills

Customer service experience

Healthcare knowledge

Verbal communication

Written communication

Multi-tasking

Attention to detail

Organization skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

The Patient Access Representative will serve as the first point of contact when visitors enter our facilities and is responsible for all aspects of customer service. This position will be responsible for checking in and out, appointment scheduling, registration, verifying demographics, insurance verification, telephone coverage, data entry, authorizations, pre‑registration, new patient referrals, point of service collections, and other duties as assigned. The Patient Access Representative is an ambassador to fulfilling our network vision to simply deliver an exceptional experience – with every life we touch.

Exceptional Skills and Qualifications

• Two years of experience in customer service or healthcare office setting preferred.
• High School Diploma or GED required.
• Ability to work well under pressure in a fast‑paced environment.
• Excellent verbal and written communication skills.
• Ability to multi‑task, have attention to detail, strong organization skills, and a team player.
• Excellent critical thinking skills.
• Proficient in data entry with multiple software applications.
• Knowledge of Microsoft Office suite of products.