Patient Access Rep-ER Registration (PT Evening Shift) Lansdale Campus-Jefferson Health

Jefferson Health; Pennsylvania; On-site; USD 35,000 - 55,000; Part time

Job summary

An established industry player is seeking a Patient Access Representative for their Emergency Registration team. This part-time role involves providing exceptional customer service, accurately registering patients, and verifying insurance information to ensure a seamless experience for patients and families. You will work in a dynamic environment, interacting with diverse individuals and contributing to a team dedicated to high-quality patient care. If you have a passion for healthcare and a commitment to excellence, this opportunity is perfect for you to make a meaningful impact in the lives of patients.

Qualifications

• Minimum 3 years of customer service experience in customer-facing roles.
• Proficient with Microsoft Office and healthcare EHR applications.

Responsibilities

• Provide a positive patient experience by accurately registering patients.
• Verify insurance coverage and gather necessary demographic information.

Skills

Customer Service Skills

Communication Skills

Attention to Detail

Medical Terminology Knowledge

Education

High School Diploma or GED

Associate's Degree in Healthcare or Business Administration

Tools

Microsoft Office

EPIC

Cerner

Job description

Job Title: Patient Access Rep-ER Registration (PT Evening Shift) Lansdale Campus-Jefferson Health

Job Details:

PT ED Registration 42.5 hours biweekly, various days Monday through Friday 3:30 PM - 11:00 PM with rotating weekends and holidays on an every other, other basis 7:00 AM - 3:00 PM.

Job Description:

Job Summary: Provides a positive patient experience to patients and families. Demonstrates strong communication and customer service skills while registering patients. Accurately searches and selects the correct patient. Gathers complete and accurate demographic and insurance information from patients and families. Identifies uninsured patients for referral to Medical Assistance/Charity Care evaluation. Retrieves orders, confirms medical necessity, and answers phones for outpatient visits. Gathers worker’s comp or auto insurance information from accident patients, collects patient out-of-pocket liability/copays, verifies insurance, and confirms referrals and authorizations are on file, if required.

Essential Functions:

1. Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
2. Gathers accurate demographic information to identify Jefferson patients who have an existing medical record number or new Jefferson patients who need a medical record number assigned.
3. Requests photo ID and insurance cards, scanning copies.
4. Records complete and accurate demographic and insurance information. Interviews patients to accurately complete the Medicare Secondary Payer (MSPQ) questionnaire for all Medicare patients.
5. Uses RTE (Real Time Eligibility), Phreesia or payer websites to verify patients’ insurance coverage and benefits including patient’s out-of-pocket liability. Ensures proper referral and authorizations are on file as needed.
6. Completes all activities with adherence to departmental and institutional protocols.
7. Assures regulatory and compliance requirements are met.
8. Achieves individual and team performance metrics.
9. Communicates and collects out-of-pocket liability from patients at the time of service.
10. Rotates assignment to all points of service areas within Patient Access (Outpatient Registration and Emergency Department).

Competencies (Knowledge, Skills, and Abilities Required):

Emergency Department: Proficient with computer and Microsoft Office skills and familiar with healthcare EHR applications i.e. EPIC, Cerner. Knowledge of medical terminology and/or third-party insurance coverage including managed care plans. Strong verbal and written communication and customer service skills. Meticulous attention to detail.

Outpatient/Admissions: Proficient with computer and Microsoft Office skills. Strong verbal and written communication; strong customer service skills, with knowledge and ability to utilize practices, tools, and techniques for communicating with a customer. Meticulous attention to detail.

Minimum Education and Experience Requirements:

Education: Required High School Diploma or GED, Associates degree in healthcare or business administration preferred.

Experience: Outpatient/Admissions: Minimum 3 years of customer service experience in customer-facing roles. Emergency Department: Minimum 3 years experience in a hospital, physician practice, or other related healthcare environment customer service. Prior registration experience in Emergency Department preferred.

Work Shift: Rotating (United States of America)

Worker Sub Type: Regular

Primary Location Address: 100 Medical Campus Drive, Lansdale, Pennsylvania, United States of America.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.