Registrar (Full-time, 3-11:30PM)

Merit Health; Jackson (MS); Presencial; USD 21 000 - 28 000; Tempo integral

Resumo da oferta

Merit Health is seeking a Registrar to support patient care by accurately capturing demographic and insurance information in person or by phone. The role schedules procedures, secures authorizations, and maintains complete patient records while delivering exceptional customer service.

The Registrar collaborates across teams, verifies eligibility, collects co-pays, and ensures accurate documentation for seamless patient flow and timely front-desk support.

Qualificações

• Post secondary education or training in medical office administration or healthcare administration preferred.
• 0-2 years of experience in healthcare including patient registration or front desk.
• 0-2 years of experience in customer service preferred.

Responsabilidades

• Interacts with patients and families to address questions with courteous, timely assistance.
• Regulates schedules based on procedure requirements, physician availability, and staffing needs.
• Pre-registers scheduled patients by obtaining accurate demographic information.
• Verifies insurance eligibility using designated applications and secures necessary authorizations.
• Collects and records patient financial responsibility estimates as applicable.
• Compiles and organizes registration documentation to ensure completion of patient records.
• Answers and returns phone calls with professionalism and courtesy.

Conhecimentos

Customer service

Scheduling

Insurance verification

Medical records

Communication

Attention to detail

Formação académica

Medical office admin

Ferramentas

EHR systems

Registration software

Descrição da oferta de emprego

Job Summary

The Registrar supports patient care by accurately capturing and verifying demographic and insurance information through both in-person and telephone interactions. This role ensures a seamless registration process by scheduling procedures, securing necessary authorizations, and maintaining complete and organized patient records, all while providing exceptional customer service.

Job Summary

The Registrar supports patient care by accurately capturing and verifying demographic and insurance information through both in-person and telephone interactions. This role ensures a seamless registration process by scheduling procedures, securing necessary authorizations, and maintaining complete and organized patient records, all while providing exceptional customer service.

Essential Functions

• Interacts with patients and their families to address questions and provide courteous, timely assistance.
• Regulates schedules based on procedure requirements, physician availability, and staffing needs.
• Schedules patient procedures as required and pre-registers scheduled patients by obtaining accurate demographic information.
• Verifies insurance eligibility using designated applications, captures correct health insurance details, and secures necessary authorizations and verifications for services.
• Collects and records patient financial responsibility estimates as applicable.
• Communicates operative reports daily to appropriate physician offices.
• Compiles and organizes registration documentation to ensure completion of patient medical records.
• Collects patient co-pays or deductibles when applicable and informs patients of financial obligations.
• Assists patients with understanding insurance requirements and assists with resolving insurance-related questions.
• Carefully documents on forms if the patient is unable to sign the consent authorization forms, or why a family member signs the forms and has nursing sign off if the patient is unable to sign.
• Places an armband on each patient before the patient leaves the department to ensure proper identification of the patient throughout their stay.
• Answers and returns phone calls, addressing questions with professionalism and courtesy.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Post secondary education or training in medical office administration or healthcare administration preferred
• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required
• 0-2 years of experience in a customer service role preferred

Knowledge, Skills and Abilities

• Knowledge of insurance verification and basic medical terminology.
• Ability to maintain accuracy and attention detail in a fast-paced environment.
• Familiarity with electronic health record (EHR) systems and registration software.
• Ability to manage sensitive and confidential information appropriately.
• Effective interpersonal skills to work with patients, families and healthcare teams.