Patient Access Rep, Clinic

Amberwell Health; Hiawatha (KS); On-site; USD 34,000 - 42,000; Full time

Job summary

Amberwell Health in Hiawatha, KS is hiring a Patient Access Representative to support fast and accurate patient registration. You will verify insurance, collect correct demographics, greet visitors, answer calls promptly, and route inquiries to the appropriate extensions.

This full-time, day-shift role requires high school diploma or GED and strong customer service skills. HIPAA compliance and teamwork with nursing staff are essential to ensure quality patient care.

Qualifications

• High school diploma or GED required.
• Strong customer service and verbal communication skills.
• Maintain HIPAA compliance and patient confidentiality.

Responsibilities

• Register patients efficiently and accurately at the point of entry.
• Verify insurance benefits and patient eligibility.
• Answer incoming calls promptly and route to the correct extension.
• Greet visitors and guide them to the appropriate area.
• Coordinate with Financial Counselor as needed.

Skills

Customer service

Verbal communication

HIPAA compliance

Education

High School Diploma or GED

Job description

Job Details: Job Location: Amberwell Hiawatha - Hiawatha, KS 66434, Position Type: Full Time, Education Level: High School, Travel Percentage: Travel Between Amberwell Locations, Job Shift: Day, Job Category: Customer Service - Patient Access- Patient Admitting, Provides secretarial and receptionist support to nursing units appropriate to the age of patients served, follows Standards of Care, Standards of Practice, and State Practice Guidelines, utilizes principles of Strategic Quality Management, maintains a safe environment of care, contributes to a collaborative practice with other nursing staff and disciplines. The Patient Access Rep is responsible for efficient and orderly registration of patient. Ensures that accurate patient information is collected and verifies insurance benefits and eligibility. Ensures all incoming telephone calls are promptly and courteously answered and routed to the correct extension within the Hospital. Greets all visitors to the Hospital promptly and courteously. Arranges for patients to speak with Financial Counselor if needed.

POSITION RESPONSIBILITIES

• STANDARD I: Behavior Standards
• STANDARD II: Job Knowledge/Productivity. Completes position responsibilities by following established guidelines and protocols within the appropriate time frame.
• STANDARD III: Communication/Interpersonal Skills. Demonstrates good skills in all forms of communication.
• STANDARD IV: Education/Development/Initiative. Maintains education and development appropriate for position.
• STANDARD V: Hospital/Department Policies and Procedures. Adheres to established hospital and department guidelines and protocols.
• STANDARD VI: Teamwork. Works well with others in a spirit of teamwork and cooperation.
• STANDARD VII: Position Specific Performance Criteria/Essential Job Functions. Performs position specific job functions at an acceptable level.

Qualifications: QUALIFICATIONS:

• Education: High school diploma or GED equivalent required.
• Experience: None.
• Knowledge, Skills, Abilities: Must possess strong customer service and verbal communication skills. Maintain compliance with HIPAA and patient confidentiality.