Patient Access Rep

Virginia Mason Franciscan Health; Seattle (WA); On-site; USD 36,000 - 48,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Patient Access Representative, der in einem dynamischen Umfeld arbeitet. Diese Rolle bietet die Möglichkeit, direkt mit Patienten zu interagieren und administrative Unterstützung bei der Patientenaufnahme zu leisten. Sie werden für die Überprüfung von Patienten, die Erfassung von Daten und die Koordination von Terminen verantwortlich sein. Mit einem Fokus auf exzellenten Kundenservice und einem unterstützenden Teamumfeld ist dies eine großartige Gelegenheit für jemanden, der in der Gesundheitsbranche wachsen möchte. Wenn Sie eine Leidenschaft für die Patientenversorgung haben und in einem sich schnell verändernden Umfeld arbeiten möchten, ist diese Position ideal für Sie.

Benefits

Kostenloses Parken

Kein Nachtschichtbetrieb

Keine Wochenendarbeit

Keine Feiertagsarbeit

Qualifications

• Mindestens ein Jahr Erfahrung im Kundenservice erforderlich.
• Erfahrung im Gesundheitswesen oder Call-Center von Vorteil.

Responsibilities

• Registrierung und Überprüfung von Patienten bei der Ankunft und Abreise.
• Verarbeitung von Überweisungen und Autorisierungen für Tests.

Skills

Kundenservice

Versicherungswissen

Medizinische Terminologie

Vertraulichkeit

Kritisches Denken

Education

Erfahrung im Kundenservice

Job description

Responsibilities

Franciscan Medical Group, as part of Virginia Mason Franciscan Health, is currently seeking a full-time Patient Access Representative for the fast-paced Franciscan Foot & Ankle Clinic in Burien, WA. The position offers a supportive team environment with excellent growth opportunities. Benefits include free parking, and there are no night shifts, weekend work, or organizationally recognized holidays required.

Job Summary

This role involves performing a variety of administrative support duties related to patient intake at outpatient clinics within the Franciscan Medical Group (FMG). The incumbent interacts directly with patients at the front desk and/or over the phone to facilitate the intake process. Key responsibilities include:

1. Checking patients in and out for care
2. Collecting and entering demographic and financial data into the medical record
3. Gathering and validating insurance information, scheduling appointments
4. Collecting co-pays, co-insurance, and prior balances
5. Processing referrals, authorizations, and pre-certifications for ancillary testing or surgical procedures
6. Working with patients and insurance carriers to ensure referral needs are met and insurance benefits are understood, especially for hardware-related items like retail contact lenses

The role requires critical thinking, excellent customer service, knowledge of insurance and billing processes, medical terminology, and confidentiality practices. The incumbent should communicate effectively, handle routine issues appropriately, and escalate problems when necessary. The position may involve front desk work or phone interactions, always aiming to deliver the highest level of patient service.

Essential Duties

• Register and check patients in/out
• Handle and reconcile payments
• Monitor and resolve issues before patient visits
• Process referral orders and pre-authorizations
• Coordinate appointments and ancillary services
• Respond to patient inquiries regarding billing and insurance
• Coordinate patient education activities

Qualifications

Minimum of one year of customer service experience required; two years preferred. Healthcare or call center experience is a plus.

Overview

In 2020, Virginia Mason and CHI Franciscan Health united to create Virginia Mason Franciscan Health, a system dedicated to delivering high-quality care and excellent patient experience. With nearly 300 care sites, including 11 hospitals and approximately 5,000 providers, our mission is to improve community health through accessible, comprehensive, and innovative care. We are committed to building a future of patient-centered healthcare across the Pacific Northwest, offering a seamless system from basic health needs to complex treatments, with access to top specialists and advanced technologies.