Patient Access Rep

Phoenix Children's Hospital, Inc.; Glendale (AZ); On-site; USD 21,000 - 30,000; Part time

Job summary

Phoenix Children’s Hospital, Inc. in Glendale is hiring a Part-Time Patient Access Representative for days. You’ll be the first contact for patients, handling registration, co-pays and insurance verification with a concierge attitude.

The role requires excellent communication, compassion, and attention to detail in a fast-paced, family-centered environment. Travel between locations may be needed based on department needs.

Qualifications

• High school diploma or equivalent is required.
• Associate's Degree in Healthcare, Business or related field preferred.
• 1 year of related office or retail experience with direct customer contact is required.
• EMR experience is preferred.
• AMPFM, Misys, or HIS platform experience is preferred.

Responsibilities

• Arrives patients who present for professional and hospital services and collects co-pay and deductible amounts.
• Documents information accurately in the system and maintains accurate demographic and insurance data.
• Courteously answers the telephone and responds to questions promptly.
• Identifies uninsured and underinsured patients and refers them to the Financial Counselor.
• Checks patient account systems to identify unpaid liabilities and issues.
• Maintains positive relationships with patients, guarantors, insurers, and staff to promote teamwork and a positive image for Phoenix Children’s.
• Organizes, prioritizes, and monitors daily work to ensure timely, compliant registrations.
• Participates in education programs to maintain current skills and competencies.
• Registers patients in HIS systems, verifies insurance coverage, and obtains authorizations as needed.
• Performs miscellaneous duties as requested.

Skills

Excellent customer service

Strong communication

Detail-oriented

Spanish language (preferred)

Education

High school diploma or equivalent

Associate's Degree in Healthcare/Business or related field (preferred)

Tools

EMR experience

AMPFM / Misys / HIS

Job description

Location: Glendale

Shift: Mon-Fri, Days, 8:30am-5pm

Posting #: 1065073

Employee Type: Part-Time

Position Summary

Posting Note: Join Our Team at Phoenix Children’s in Glendale!
Now Hiring: Patient Access Representative, Part-Time/Days
Are you dependable, compassionate, and passionate about providing exceptional customer service? Phoenix Children’s is looking for a welcoming, detail-oriented Patient Access Representative to join our team at our Glendale Medical Office Building!
In this important role, you’ll be one of the first points of contact for patients and families, helping create a positive, supportive experience from the moment they arrive. We take a concierge-style approach to patient service, going beyond basic check-in to make families feel welcomed, supported, and cared for throughout their visit.
What We’re Looking For:
A dependable, customer service-driven team player.
Someone who demonstrates compassion, professionalism, and attention to detail.
A strong communicator who enjoys helping people and creating welcoming experiences.
Someone who thrives in a fast-paced environment and understands the importance of family-centered care.
Flexibility to travel between locations as needed based on departmental needs.
At Phoenix Children’s, every interaction is an opportunity to make a difference. If you enjoy helping others and want to be part of an organization dedicated to hope, healing, and quality healthcare for children and their families, we’d love to hear from you!

The Patient Access Representative performs efficient and orderly registration of all patients. Acts as primary liaison for patients receiving professional and hospital services at Phoenix Children’s. Prepares admission forms, obtains necessary documentation and signatures, and confirms demographic information when the patient and/or guarantor present for services. Collects co-pay and deductible amounts at time of service. Some travel from site to site may be necessary based on business needs of the department.

Position Duties

• Arrives patients who present for professional and hospital services that have been pre-registered and collect co-pay and deductible amounts. Obtains all necessary signatures from the Guarantor at the time of registration or arrival.
• Accurately documents all information in the appropriate fields and/or account notes. Maintains accuracy when entering demographic and insurance information in the system.
• Courteously answers the telephone and answers all questions in a timely manner.
• Identifies and referr[es] uninsured and underinsured patients to the Financial Counselor.
• Inquires patient account system(s) to identify any previous unpaid liability in AMPFM/Misys.
• Maintains a positive working relationship with patients/guarantors, insurance companies, government entities, clinical personnel, co-workers and management to promote teamwork, cooperation and a positive public image for Phoenix Children’s.
• Organizes, prioritizes, and monitors daily work activity to ensure that complete, accurate, and compliant registration has been performed in a timely manner.
• Participates in a variety of unit and hospital educational programs to maintain current skill and competency levels.
• Performs registration in appropriate HIS system, verifies insurance coverage, obtains authorization for patients who present for professional and hospital services and have not been pre-registered.
• Performs miscellaneous job related duties as requested.

Phoenix Children’s Mission, Vision, & Values

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children’s will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

Values

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable

Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.

Education

Do you meet this requirement or have the ability to obtain it within the timeframe listed in the requirement? 1. High school diploma or equivalent.
Required Yes No 2. Associate's Degree in Healthcare, Business or related field.
Preferred Yes No

Experience

Do you meet this requirement or have the ability to obtain it within the timeframe listed in the requirement? 1. 1 year of related office or retail experience including direct customer contact and service, or equivalent combination of education and experience
Required Yes No 2. Electronic Medical Record (EMR) experience.
Preferred Yes No 3. AMPFM, Misys, or HIS platform experience.
Preferred Yes No

Special Skills

Do you meet this requirement or have the ability to obtain it within the timeframe listed in the requirement? 1. Effective verbal and written communication skills, professional demeanor, team player with a customer-focused attitude.
Required Yes No 2. Knowledge of Medical Terminology and ICD-9/CPT codes and an understanding of HIPAA privacy laws.
Preferred Yes No 3. Ability to speak and write Spanish.
Preferred Yes No 4. Follow any payer or governmental requirement as required by organization.
Required Yes No

Additional Requirements

Do you meet this requirement or have the ability to obtain it within the timeframe listed in the requirement? 1. Current BLS certification for Healthcare Provider from the American Heart Association.
Preferred Yes No

Physical Requirements & Occupational Exposure/Risk Potential

1. Physical Requirement - Climbing -Occasionally

2. Physical Requirement - Feeling (sensing textures and temperatures) -Occasionally

3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) -Occasionally

4. Physical Requirement - Hearing -Frequently

5. Physical Requirement - Pushing/pulling -Occasionally

6. Physical Requirement - Reaching -Occasionally

7. Physical Requirement - Sitting -Frequently

8. Physical Requirement - Standing -Occasionally

9. Physical Requirement - Stooping/crouching/kneeling/crawling -Occasionally

10. Physical Requirement - Talking -Frequently

11. Physical Requirement - Tasting/smelling -Occasionally

12. Physical Requirement - Walking -Frequently

13. Physical Requirement - Near Vision -Occasionally

14. Physical Requirement - Far Vision -Occasionally

15. Physical Requirement - Color Discrimination -Occasionally

16. Physical Requirement - Use of keyboard, mouse and/or computer equipment -Constantly

17. Physical Requirement - Lift up to 35 pounds without assistance -Occasionally

18. Physical Requirement - Lift more than 35 pounds without assistance -Occasionally

19. Occupational Exposure/Risk Potential - Inside office environment -Applicable

I have reviewed the qualifications, physical requirementsand occupational exposure/risk potential for this position and wish to apply I Agree