Patient Access Representative - Emergency Registration

Phoenix Children's Hospital, Inc.; Phoenix (AZ); On-site; USD 21,000 - 34,000; Part time

Job summary

Phoenix Children's Hospital, Inc. is seeking a Patient Access Representative for the Main Campus Emergency Department.

This part-time, days shift role requires efficient patient registration, collection of co-pays and deductibles, and serving as the first friendly contact in a fast-paced, family-centered setting. The ideal candidate will have strong communication, compassion, and attention to detail, with EMR experience and knowledge of payer processes.

Qualifications

• High school diploma or equivalent required.
• 1 year of related office or retail experience with direct customer contact.
• EMR experience preferred.
• HIPAA knowledge and medical terminology understanding preferred.

Responsibilities

• Arrives patients who present for services that have been pre-registered and collects co-pay and deductible amounts.
• Accurately documents information in the system and maintains patient demographics.
• Courteously answers the telephone and answers questions in a timely manner.
• Identifies and refers uninsured patients to the Financial Counselor.
• Checks patient account systems to identify unpaid liabilities.
• Maintains positive relationships with patients, insurers, and staff to promote teamwork.
• Organizes and monitors daily work to ensure compliant registration.
• Participates in training to maintain current skills and competency.
• Performs registration in HIS system and obtains necessary authorizations.

Skills

Communication skills

Customer service

Teamwork

Spanish language

Education

High school diploma or equivalent

Associate's Degree in Healthcare or related field

Tools

EMR experience

AMPFM / Misys / HIS

Job description

Patient Access Representative - Emergency Registration

Shift: Mon-Fri, Sat, Sun, (Days Vary), Days, 6:30am-7pm

Posting #: 1063874

Employee Type: Part-Time

Position Summary

Posting Note: Join Our Team at Phoenix Children’s
Now Hiring: Patient Access Representative, Main Campus Emergency Department (part-time, days)
Are you dependable, compassionate, and passionate about providing exceptional customer service? Phoenix Children’s is looking for a welcoming, detail-oriented Patient Access Representative to join our team at our Patient Access team at Main Campus Emergency Department.
What We’re Looking For:
A dependable, customer service-driven team player.
Someone who demonstrates compassion, professionalism, and attention to detail.
A strong communicator who enjoys helping people and creating welcoming experiences.
Someone who thrives in a fast-paced environment and understands the importance of family-centered care.
At Phoenix Children’s, every interaction is an opportunity to make a difference. If you enjoy helping others and want to be part of an organization dedicated to hope, healing, and quality healthcare for children and their families, we’d love to hear from you!

The Patient Access Representative performs efficient and orderly registration of all patients. Acts as primary liaison for patients receiving professional and hospital services at Phoenix Children's. Prepares admission forms, obtains necessary documentation and signatures, and confirms demographic information when the patient and/or guarantor present for services. Collects co-pay and deductible amounts at time of service. Some travel from site to site may be necessary based on business needs of the department.

Position Duties

• Arrives patients who present for professional and hospital services that have been pre-registered and collect co-pay and deductible amounts. Obtains all necessary signatures from the Guarantor at the time of registration or arrival.
  
• Accurately documents all information in the appropriate fields and/or account notes. Maintains accuracy when entering demographic and insurance information in the system.
  
• Courteously answers the telephone and answers all questions in a timely manner.
  
• Identifies and refers uninsured and underinsured patients to the Financial Counselor.
  
• Inquires patient account system(s) to identify any previous unpaid liability in AMPFM/Misys.
  
• Maintains a positive working relationship with patients/guarantors, insurance companies, government entities, clinical personnel, co-workers and management to promote teamwork, cooperation and a positive public image for Phoenix Children's.
  
• Organizes, prioritizes, and monitors daily work activity to ensure that complete, accurate, and compliant registration has been performed in a timely manner.
  
• Participates in a variety of unit and hospital educational programs to maintain current skill and competency levels.
  
• Performs registration in appropriate HIS system, verifies insurance coverage, obtains authorization for patients who present for professional and hospital services and have not been pre-registered.
  
• Performs miscellaneous job related duties as requested.
  

Phoenix Children's Mission, Vision, & Values

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

Values

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable

Position Qualifications

Education

• 1. High school diploma or equivalent. Required Yes No
• 2. Associate's Degree in Healthcare, Business or related field. Preferred Yes No

Experience

• 1. 1 year of related office or retail experience including direct customer contact and service, or equivalent combination of education and experience. Required Yes No
• 2. Electronic Medical Record (EMR) experience. Preferred Yes No
• 3. AMPFM, Misys, or HIS platform experience. Preferred Yes No

Special Skills

• 1. Effective verbal and written communication skills, professional demeanor, team player with a customer-focused attitude. Required Yes No
• 2. Knowledge of Medical Terminology and ICD-9/CPT codes and an understanding of HIPAA privacy laws. Preferred Yes No
• 3. Ability to speak and write Spanish. Preferred Yes No
• 4. Follow any payer or governmental requirement as required by organization. Required Yes No

Additional Requirements

• 1. Current BLS certification for Healthcare Provider from the American Heart Association. Preferred Yes No

Physical Requirements & Occupational Exposure/Risk Potential

• 1. Physical Requirement - Climbing -Occasionally
• 2. Physical Requirement - Feeling (sensing textures and temperatures) -Occasionally
• 3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) -Occasionally
• 4. Physical Requirement - Hearing -Frequently
• 5. Physical Requirement - Pushing/pulling -Occasionally
• 6. Physical Requirement - Reaching -Occasionally
• 7. Physical Requirement - Sitting -Frequently
• 8. Physical Requirement - Standing -Occasionally
• 9. Physical Requirement - Stooping/crouching/kneeling/crawling -Occasionally
• 10. Physical Requirement - Talking -Frequently
• 11. Physical Requirement - Tasting/smelling -Occasionally
• 12. Physical Requirement - Walking -Frequently
• 13. Physical Requirement - Near Vision -Occasionally
• 14. Physical Requirement - Far Vision -Occasionally
• 15. Physical Requirement - Color Discrimination -Occasionally
• 16. Physical Requirement - Use of keyboard, mouse and/or computer equipment -Constantly
• 17. Physical Requirement - Lift up to 35 pounds without assistance -Occasionally
• 18. Physical Requirement - Lift more than 35 pounds without assistance -Occasionally
• 19. Occupational Exposure/Risk Potential - Inside office environment -Applicable

I have reviewed the qualifications, physical requirementsand occupational exposure/risk potential for this position and wish to apply I Agree