Patient Access Rep

UPMC; Everett (Bedford County); On-site; USD 32,000 - 46,000; Full time

Job summary

UPMC Bedford Orthopedics is seeking a Fulltime Patient Access Representative to support front-desk operations from 8:00 a.m. to 4:30 p.m., Monday through Friday.

You will verify appointments, collect copays, register patients, handle calls, and help with Welcome Kiosks. High school diploma and basic computer skills required; six months of related experience preferred.

Qualifications

• High School Diploma or equivalent is required.
• Graduate of an accredited Medical Secretarial School preferred.
• Minimum of six months related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Verifies patient appointment time, physician scheduled, and insurance to be billed; updates appointment status.
• Work on Wait/Rescheduling lists and schedules patients accordingly.
• Balance daily receipts and enter payments into UPAY; print receipts.

Skills

Communication

Medical Terminology

Customer Service

Basic Math

Education

High School Diploma or equivalent

Medical Secretarial School (preferred)

Tools

UPAY

Welcome Kiosks

Printer/Scanner equipment

Job description

UPMC Bedford Orthopedics is looking for a Fulltime Patient Access Representative to work Monday-Friday 8:00 a.m. to 4:30 p.m.

Responsibilities:

• Verifies patient appointment time, physician they are scheduled to see and insurance to be billed; updates patient appointment status.

• Work on Wait/Rescheduling lists for providers and resources and schedules patients accordingly.

• Carries out alternative workflows during system(s) downtime.

• Follow all workflows related to your department.

• Work Charge work queues. Collect copays. Enter all payments into UPAY and print receipts for all monies collected. Balance following policy at end of each day.

• Check for any special type appointment and obtain any eligibility requirements needed.

• Registers incoming new/established patients by verifying or entering current demographic/insurance information into the computer system. Obtain the required signatures on paperwork.

• Communicate effectively with patient to understand their AVS.

• Answers telephones, directs and handle calls as needed.

• Work with patients on utilization of Welcome Kiosks.

• Work Encounters without Charges report.

• Assists patients with questions about insurance and UPMC/BMA policies.

• Maintains & troubleshoot problems that arise with computers, printers, scanners, label printers and Welcome Kiosks. Reports malfunctioning equipment by ticket submission.

• Schedules future appointments for BMA Providers or Resources via telephone and/or in person from AVS, pools or staff messages.

• High School Degree or equivalent is required.

• Graduate of an accredited Medical Secretarial School preferred.

• Minimum of six months related experience and/or training; or equivalent combination of education and experience preferred

• Basic Computer Knowledge and experience

• Medical Terminology

• Ability to add, subtract, multiply and divide

• Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form

• Must have the ability to effectively communicate information to patients and physicians in one-on-one situations.Licensure, Certifications, and Clearances:UPMC is an Equal Opportunity Employer/Disability/Veteran

Licensure, Certifications, and Clearances:UPMC is an Equal Opportunity Employer/Disability/Veteran