Patient Access Concierge - Front Desk (Part-Time PRN)

r1rcm; Spanish Fork (UT); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Competitive benefits package

Job summary

R1 RCM Inc. is seeking a part-time PRN Customer Service Representative - Patient Registration at our Intermountain Spanish Fork Hospital location.

You will be the first contact for patients, ensuring fast, compassionate access to care while supporting insurance verification and demographic/data entry tasks. You will work across multiple hospital systems, coordinating with clinical teams to minimize delays and improve patient flow.

Qualifications

• Experience in patient access, medical registration, insurance verification, or front desk is a plus.
• High school diploma or GED required.
• Ability to pass background check, drug test, and comply with vaccination requirements.

Responsibilities

• Provide exceptional customer service to patients and families during check-in across multiple systems.
• Answer phones and collect accurate patient information quickly in a fast-paced setting.
• Support timely access to care by reducing delays in registration and answering questions with empathy.
• Build trust with patients who may be ill or anxious during the admission process.
• Navigate insurance plans, enter demographics, collect co-pays, and provide cost estimates when needed.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service

Communication skills

Interpersonal skills

Multitasking

Attention to detail

Adaptability

Data entry

Education

High School Diploma or GED

Job description

R1 RCM Inc. is seeking a part-time PRN Customer Service Representative - Patient Registration at our Intermountain Spanish Fork Hospital location.

You will be the first contact for patients, ensuring fast, compassionate access to care while supporting insurance verification and demographic/data entry tasks. You will work across multiple hospital systems, coordinating with clinical teams to minimize delays and improve patient flow.