Patient Access Registration Specialist

Gundersen Health System; Wisconsin; Hybrid; USD 32,000 - 43,000; Full time

Benefits offered by this job

Remote eligibility after training

Job summary

Gundersen Health System in Onalaska, Wisconsin, invites you to join as a Registration Specialist. You will greet patients, collect and verify demographics, and facilitate virtual visits to ensure smooth scheduling and billing.

This full-time role requires excellent customer service, strong phone skills, and accuracy. Remote eligibility is available after training.

Starting pay is $17.93 per hour with benefits, a retirement plan, and growth opportunities within our mission-driven health system.

Qualifications

• High school diploma or equivalency.
• 1 year experience in an office setting requiring customer service responsibilities, telephone and computer competency.
• Excellent customer service and phone skills.
• Insurance background is a plus!

Responsibilities

• Provide essential phone support to both internal and external customers, assisting with the registration of new patients and facilitating virtual visits.
• Ensure accurate registration, secure demographic information, and communicate patient liability prior to services, enabling timely claims processing.
• Manage various registration and billing work queues to identify and rectify any discrepancies.

Skills

Customer service

Phone skills

Telephone etiquette

Computer proficiency

Education

High school diploma or equivalent

Job description

Registration Specialist

Love + medicine is who we are, it's what we do, it's why people want to work here. If you’re looking for a job to love, apply today.

We’re not just filling positions, we’re building careers. At Emplify Health, we care for our teams, while they care for their communities. Whether you are just starting out or looking for a change, Emplify Health supports you now and into the future. Join us and find out how a little empathy changes everything.

Join our team as a Registration Specialist at Gundersen Health System, where your customer service skills will create a positive first impression for our patients.

Job Details

• Scheduled Weekly Hours: 40
• Full-time (1.0 FTE)
• Monday - Friday, 6:30am – 5:00pm (no weekends or major holidays)
• Remote eligible after completion of training
• Location: Onalaska

Responsibilities

• Provide essential phone support to both internal and external customers, assisting with the registration of new patients and facilitating virtual visits.
• Ensure accurate registration, secure demographic information, and communicate patient liability prior to services, enabling timely claims processing.
• Manage various registration and billing work queues to identify and rectify any discrepancies.

Why You'll Love It Here

• Starting pay of $17.93/hour + more for experience!
• Support to grow in your career with access to our Career Development Center and Tuition Investment Program.
• Top-rated retirement plan and healthcare benefits.
• Departmental leadership that supports you as you do your best work.
• Work/life balance to love what you do and where you live.

What You Need

• High school diploma or equivalency
• 1 year experience in an office setting requiring customer service responsibilities, telephone and computer competency.
• Excellent customer service and phone skills
• Insurance background is a plus!

Equal Opportunity Employer

Around here, loving your job is part of the job. Join our mission in changing healthcare while finding a career you’ll love!

About the Employer

Emplify Health, a partnership of Bellin Health and Gundersen Health System, is a leading not-for-profit, patient-centered healthcare network based in Green Bay and La Crosse, Wisconsin. With 11 hospitals and over 100 clinics, we serve 67 cities across Wisconsin, Iowa, Minnesota, and Michigan’s Upper Peninsula. Join us in making a meaningful difference in the lives of our patients and communities.

We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values — belonging, respect, excellence, accountability, teamwork and humility — our pillars set our foundation and our future.

Gundersen Health System offers a proud, local history spanning more than 100years. Our personalized patient care model is only the beginning of what you will experience as we foster population health transformation and innovation to serve our communities and you. We’ve made it a priority to enrich the lives of our employees as they find a career they love. Using each employee’s unique talents and passions, Gundersen is committed to delivering exceptional patient and family-centered care to the communities we serve. You can be part of an exciting, highly adaptable and mission-driven organization with a work environment that supports you personally and professionally and a work culture where you are valued and appreciated offering an employee-first culture, work‑life balance, and career advancement & growth opportunities. This culture allows our organization to attract elite talent, like yourself!

Gundersen Health System, based in LaCrosse, WI, is the leading provider of primary and specialized care in western Wisconsin, southeast Minnesota, and northeast Iowa; serving more than 500,000 residents throughout 22 counties. Our physician‑led, not‑for‑profit healthcare system includes a 325‑bed teaching hospital, tertiary referral center, and LevelII Trauma Center; community clinics; 6 affiliate critical access hospitals; nursing homes; behavioral health services; vision centers; pharmacies; and air and ground ambulance services. Together, we inspire your best life by relentlessly caring, learning, and innovating. We deliver Love + Medicine every day to change lives in our communities and enrich the lives of our employees.

Select Remote/Hybrid Eligible under More search to see our remote‑eligible openings. A rewarding career and an excellent quality of life awaits you.

What You Can Expect

• Empowerment to shape your work environment, encouragement to improve processes and create efficiencies, and support when seeking opportunities for growth.
• Culture that encourages self‑care and provides you with opportunities to be your best self at work and at home.
• Competitive compensation and comprehensive benefits packages, as applicable, ensuring your comfort and well-being as a valuable team member.
• Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, Career Development Center, and online continuing education courses.

Learn More

Learn more about our excellence in patient care, education, research, culture, and something we call Love + Medicine at www.gundersenhealth.org/careers/life.