Patient Access & Registration Specialist

Optum; Chandler (AZ); On-site; USD 22,000 - 40,000; Full time

Job summary

Optum is hiring a Patient Access Registration representative in Chandler, AZ. You will be the first contact for patients, collecting demographics, verifying insurance, and ensuring accurate registrations. We offer a $2,000 sign-on bonus for external applicants.

Candidates should have a High School Diploma, 1+ year in patient registration, and 1+ year in customer service. Shift: Sunday-Wednesday, 3:00pm–1:30am. Bilingual English/Spanish preferred.

Qualifications

• High School Diploma/GED required.
• 1+ year of experience in hospital patient registration/medical setting.
• 1+ year of customer service experience.
• 1+ year of experience with insurance policies and procedures.
• Ability to work Sunday, Monday, Tuesday and Wednesday 3:00pm–1:30am.
• Preferred: experience submitting authorizations and processing referrals.
• Preferred: experience collecting copays, deductibles, etc.
• Preferred: familiarity with Google products.
• Preferred: knowledge of facility pricing, ICD9/10 CPT terminology.
• Knowledge of Medical Terminology.
• Bilingual English & Spanish preferred.

Responsibilities

• Communicate directly with patients and families to complete the registration by collecting demographics, health information, and verifying insurance.
• Respond to patient and caregiver inquiries in a compassionate and respectful manner.
• Obtain benefits and insurance verification.
• Handle point-of-service cash collection, co-pays, deductibles and coinsurance.
• Accurate data entry into computer systems.
• Organize and schedule patient services and appointments for referrals.
• Register and pre-register patients for Emergency, Elective and Scheduled cases.
• Work with systems including Patient Registration and EMR.
• Generate, review and analyze patient data reports and follow up on issues and inconsistencies.

Skills

Customer service

Insurance policies

Communication

Bilingual English & Spanish

Education

High School Diploma/GED

Tools

Google products

Electronic Medical Record

Job description

Optum is hiring a Patient Access Registration representative in Chandler, AZ. You will be the first contact for patients, collecting demographics, verifying insurance, and ensuring accurate registrations. We offer a $2,000 sign-on bonus for external applicants.

Candidates should have a High School Diploma, 1+ year in patient registration, and 1+ year in customer service. Shift: Sunday-Wednesday, 3:00pm–1:30am. Bilingual English/Spanish preferred.