Patient Access Representative — Evening Shift, $2K Sign-On

UnitedHealth Group; Chandler (AZ); On-site; Confidential; Full time

Benefits offered by this job

Sign-on bonus

Benefits package

401k plan

Job summary

UnitedHealth Group in Chandler, AZ is hiring a Patient Access Representative. You will be the first contact for patients, gather demographics, verify insurance, and support registration and scheduling across multiple systems.

The role emphasizes compassionate service, accurate data entry, and collaboration with care teams. A High School diploma and 1+ year in medical settings and customer service are required; shift includes evenings and weekends.

Qualifications

• High School Diploma/GED.
• 1+ year in a Hospital Patient Registration Department, Physician office or any medical setting.
• 1+ year of customer service experience.
• 1+ year of experience with insurance policies and procedures.
• Ability to work Sunday, Monday, Tuesday and Wednesday from 3:00pm - 1:30am.

Responsibilities

• Communicate directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefits
• Respond to patient and caregivers' inquiries always in a compassionate and respectful manner
• Obtain Benefits and Insurance verification
• Point of Service Cash Collection, Co - Pays, Deductibles and Coinsurance
• Accurate Computer Data Entry
• Scan documents
• Organize and schedule patient services and appointments for referrals
• Register and Pre - Register Patients for Emergency, Elective and Scheduled Cases
• Work with various systems including Patient Registration and Electronic Medical Record
• Generate, review and analyze patient data reports and follow up on issues and inconsistencies as necessary

Skills

Customer service

Insurance verification

Data entry

Phone skills

Education

High School Diploma

Tools

EMR systems

Job description

UnitedHealth Group in Chandler, AZ is hiring a Patient Access Representative. You will be the first contact for patients, gather demographics, verify insurance, and support registration and scheduling across multiple systems.

The role emphasizes compassionate service, accurate data entry, and collaboration with care teams. A High School diploma and 1+ year in medical settings and customer service are required; shift includes evenings and weekends.