Patient Access Professional I

Bestcare; Omaha, Northern (NE, KY); Hybrid; USD 32,000 - 40,000; Full time

Job summary

Nebraska Methodist Health System's Methodist Hospital in Omaha is seeking a Patient Access Professional I to greet patients, verify demographics, verify insurance eligibility, collect payments, and support the registration process in the Emergency Department.

This full-time role requires strong customer service, basic math, computer skills (Outlook, Word, Excel), and the ability to multitask with EMTALA guidance. Training and performance opportunities are available.

Qualifications

• Education: High School Diploma or GED or equivalent.
• Experience in customer service, insurance or billing is required.
• Medical terminology knowledge is preferred.
• Ability to open and navigate Outlook, Word and Excel; use a scanner/copier.
• Strong math skills for collections and payments; multitasking ability.

Responsibilities

• Greet patients professionally and register in the Emergency Department.
• Verify demographics, financial data and visit information for accurate records.
• Verify insurance eligibility and perform point-of-service collections per policy.
• Inform patients of financial responsibilities and refer to financial counselors as needed.
• Support lab order entry and assist department with registration compliance.

Skills

Customer service

Insurance or billing experience

Medical terminology

Phone etiquette

Multitasking

Computer skills

Outlook navigation

Word and Excel basics

Education

High School Diploma / GED or equivalent

Tools

Outlook

Word

Excel

Scanner

Copier

Job description

## Patient Access Professional IApply: Methodist Hospital - Omaha, NE: Full time: Posted Today: JR116461**Why work for Nebraska Methodist Health System?** At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care – a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in.**Job Summary:**Location: Methodist Hospital Address: 8303 Dodge St. - Omaha, NE Work Schedule: 36 hours/week; 9:00am to 9:00pm, 3-week rotating schedule with one weekend and rotating holidays Registers and dismisses patients in a courteous and timely manner in the Emergency Department. Creates accurate patient records during the registration process through verification of patient demographics, financial, and visit information. Electronically verifies payer source/eligibility, patient financial responsibility, and performs point of service collections, as appropriate. Makes referrals to financial counselor, as appropriate. Ensures a high level of customer service accordance to the mission and vision of the organization. The Patient Access Professional follows EMTALA guidelines when registering in the Emergency Department.**Responsibilities:****Essential Functions**Greets patients professionally and utilizes triage guidelines to alert clinical team members of urgent situations.* Follows EMTALA guidelines when registering in the Emergency Department.* Follows Code Triage Process as defined by the clinical staff.* Effectively deals with anxious and agitated people in a calm, professional manner.* Verbally de-escalates patients and/or family/friends upset with situation/services/requests.Performs registration and insurance verification accurately and in a timely manner, ensuring all demographic and payer information is correct in accordance with policies and procedures.* Follows EMTALA guidelines when registering in the Emergency Department. + Collects patient identification information to create a “quick registration”. + Notifies triage clinical team member of patient arrival and chief complaint. + Following EMTALA guidelines, collaborates with the clinical team to identify the appropriate time when the patient condition has stabilized to proceed to the patient bedside to complete the registration process.* Collects and updates patient demographic information and photo IDs in the electronic registration record. Goes to the patient bedside if needed to complete the registration process.* Verifies insurance eligibility using electronic work queues and updates the electronic registration record and scans insurance cards into registration record.* Completes Medicare Secondary Payer questionnaire and other payer specific documents as required.* Reviews and signs admission paperwork with patient/patient representative.* Utilizes the translation services, as needed, to ensure accurate data collection.* Gives patients/representatives copies of all signed documents as appropriate.Advises patient of financial responsibility in a respectful and courteous manner and performs point of service collections according to policy.* Communicates patient financial responsibility.* Reviews patient financial estimates and liability waivers, as appropriate and adds completed documents to the patient registration record. Gives patient/representative a copy of the financial liability document(s).* Attempts collection of co-pays or other patient financial responsibilities on all encounters as appropriate. Documents collection attempts and reason collection attempt failed. Meets or exceeds POS Collection goals.* Processes and manages payments/collections appropriately and securely in accordance with policy. Notifies supervisor of any cash discrepancies in a timely manner.* Refers patients to the Patient Financial Counselors, as appropriate and upon request.The Access Professional II serves as a resource to the department.* Serves as a primary trainer for new employees.* Cross trains and supports staffing in multiple registration areas across the department.* Accurately performs lab order entry.* Assists department management with registration compliance monitoring and performance improvement projects.* Assumes other administrative duties to support the operations of the department.* Participation in these additional responsibilities is required to maintain this position and will be reviewed at the annual review.**Schedule:**36 hours/week; 9:00am to 9:00pm, 3-week rotating schedule with one weekend and rotating holidays**Job Description:****Job Requirements** **Education*** High School Diploma, General Educational Development (G.E.D.), or equivalent required.**Experience*** Customer service, insurance or billing experience required.* Medical terminology preferred.**License/Certifications*** Requires the ability to provide transportation to other campus locations within a reasonable timeframe.* American Heart Association or American Red Cross Basic Life Support (BLS) certification preferred.**Skills/Knowledge/Abilities*** Requires the knowledge of phone etiquette, and understanding of some medical terminology.* Strong computer skills required. + Ability to open and navigate Outlook, attachments in Word and Excel, and utilize a scanner and copier.* Requires the skills in basic mathematics to support collections of payments: including addition, subtraction, multiplication, and division.* Requires the ability to work independently, and to collect data from patients that is required for entry into the system.* Requires the ability to multitask, with strong attention to details of registration process.* Requires the ability to relate to patients in a kind, courteous, and helpful manner.* Requires the ability to relate to fellow workers, in all departments of hospital, and deal with people in a crisis situation.* Ability to transport/escort patients, and guests/family members to appropriate location via stairs, elevators or ramps.* Ability to communicate with others through a glass barrier. **Physical Requirements** **Weight Demands*** Medium Work - Exerting up to 50 pounds of force.**Physical Activity*** Occasionally Performed (1%-33%): + Climbing + Crawling + Sitting* Frequently Performed (34%-66%): + Balancing + Carrying + Crouching + Distinguish colors + Kneeling + Lifting + Pulling/Pushing + Standing + Stooping/bending + Twisting + Walking* Constantly Performed (67%-100%): + Fingering/Touching + Grasping + Hearing + Keyboarding/typing + Reaching + Repetitive Motions + Seeing/Visual + Speaking/talking**Job Hazards*** Not Related: + Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) (BBF) + Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment) + Equipment/Machinery/Tools + Explosives (pressurized gas) + Electrical Shock/Static + Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc) + Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)* Rare (1-33%): + Chemical agents (Toxic, Corrosive, Flammable, Latex) + Mechanical moving parts/vibrations