Patient Access & Pre-Auth Specialist

Norton Healthcare, Inc.; Louisville, Northern (KY, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Norton Healthcare, Inc. in Louisville, KY seeks a Pre-Service representative to assist patients with pre-registration and financial clearance for procedures and diagnostics.

You will manage referrals, pre-authorizations, and insurance verifications across adult and pediatric services, interfacing with providers and call center teams. A friendly, efficient, and compliant approach is required to ensure smooth patient experiences from arrival through admission.

Qualifications

• Minimum 1 year in patient registration, insurance verification, or authorizations.
• Strong telephone communication, problem solving, and customer service.
• Experience in fast-paced, multi-system hospital workflows is preferred.

Responsibilities

• Set patient expectations and ensure positive experiences for pre-registration.
• Handle day-to-day financial clearance and insurance authorization for admissions.
• Assist with referrals, pre-authorizations, and provider questions.
• Work in a call center environment, respond to inquiries professionally.

Skills

Patient Registration Experience

Insurance Verification Experience

Authorizations Experience

Customer Service

Telephone Communication

Computer Skills

Education

High School Diploma or GED

Job description

Norton Healthcare, Inc. in Louisville, KY seeks a Pre-Service representative to assist patients with pre-registration and financial clearance for procedures and diagnostics.

You will manage referrals, pre-authorizations, and insurance verifications across adult and pediatric services, interfacing with providers and call center teams. A friendly, efficient, and compliant approach is required to ensure smooth patient experiences from arrival through admission.