Patient Access Optimization Analyst

Baylor Scott & White Health; Providence (RI); Remote; USD 48,000 - 76,000; Full time

Benefits offered by this job

Immediate health benefits

401(k) savings with 5% match

Tuition Reimbursement

PTO accrual starting Day 1

Job summary

Baylor Scott & White Health is seeking a Patient Access Optimization Analyst to configure and support access optimization initiatives, including Epic-build related functions. The role requires strong analytical ability, Excel/SQL skills, and experience with Epic Cadence and scheduling in ambulatory settings.

The position is remote with Central time hours (8AM-5PM). The pay range is described and compensation will reflect qualifications and experience.

Qualifications

• Experience in healthcare access optimization or Epic build support.
• Proficient with Excel and SQL for data analysis.
• Experience with Epic Cadence and patient scheduling preferred.
• Strong communication and stakeholder engagement.
• Ability to manage small to mid-size projects.
• Lean Six Sigma experience preferred.
• Ambulatory and/or Surgery scheduling experience required.
• Ability to analyze complex technical solutions.
• Ability to work in a remote, time-zone aligned environment.

Responsibilities

• Configure and support access optimization initiatives.
• Provide functional and technical Epic-build support.
• Analyze and document requirements and solutions.
• Engage stakeholders through clear written and oral communications.
• Manage small to medium projects and ensure timely delivery.
• Create and maintain documentation for processes and models.
• Assist in data extraction and reporting using Excel/SQL.
• Collaborate with teams across departments to achieve goals.

Skills

Communication skills

Project management

Analytical skills

Documentation

Stakeholder management

Excel

SQL

Epic Cadence

ServiceNow

Ambulatory scheduling

Healthcare domain knowledge

Team collaboration

Tools

Epic Cadence

ServiceNow

SQL

Job description

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

The Patient Access Optimization Analyst role is to configure and provide functional and technical support for access optimization initiatives. This position also assists with the analysis, solutioning, documentation, and implementation of Epic-build related functions.

• This is a remote position
• Working hours Central time zone - 8AM - 5PM

Wage Transparency: The pay range for this position is $35.44/hour (entry level qualifications) - $54.94/hour (highly experienced). The specific rate will depend upon the successful candidate's specific qualifications and prior experience.

Essential Functions of the Role

• Presentation – able to communicate information professionally and formally to stakeholders through meetings and written presentations.
• Independence – proven ability to manage small to medium projects to ensure successful project implementation and engagement.
• Excellent verbal and written communication skills, as well as presentation skills.
• Strong analytical and advanced research skills.
• Solid organizational skills, especially the ability to meet project deadlines with a focus on details.
• Ability to successfully multi-task while working independently or within a group environment.
• Ability to work in a deadline-driven environment, and handle multiple projects simultaneously.
• Ability to interact effectively with people at all organizational levels.
• Build and maintain strong relationships.

Key Success Factors

• Decision tree design, documentation, and maintenance experience strongly preferred.
• Ability to think critically and analyze complex technical solutions.
• Epic Cadence Certified strongly preferred.
• ServiceNow experience preferred.
• Epic Cadence Provider template management and build experience strongly preferred.
• EPIC Decision Tree Badge strongly preferred.
• Ambulatory and/or Surgery scheduling experience required.
• Experienced proficiency in Excel and SQL preferred.
• Able to work through complex business problems and partner with clients using a consultative approach.
• Exceptional data/modeling skills with ability to convert raw data into actionable business insights.
• Able to apply knowledge of healthcare industry trends and their drivers.
• Able to work in a dynamic setting and work well under pressure.
• Intermediate to advanced knowledge of statistics (including modeling techniques) preferred.
• Lean Six Sigma experience preferred.