Patient Access Operations Supervisor

South-Central-Regional-Medical-Center; Magee (MS); On-site; USD 42,000 - 64,000; Full time

Job summary

South Central Regional Medical Center in Magee, MS is seeking a Patient Access Supervisor to oversee clerical staff across access areas and ensure smooth daily operations.

Responsibilities include training, coaching, scheduling, attendance monitoring, and maintaining CMS/HIPAA/DNV compliance. The role emphasizes confidentiality, teamwork, and process improvements in patient access services.

Qualifications

• High school diploma or equivalent, required.
• Patient Access experience, required
• Supervisory experience, highly preferred.
• Healthcare experience, highly preferred.

Responsibilities

• Direct daily activities of clerical staff and ensure production goals are met.
• Ensure departmental policies, procedures, and guidelines are followed.
• Communicate updates, changes, and operational information to staff.
• Provide training, coaching, feedback, and corrective action as needed.
• Complete annual performance evaluations.
• Ensure equipment and supplies are available for staff.
• Explain and enforce hospital policies and procedures.
• Create work schedules and monitor time and attendance records.
• Maintain productivity records and prepare reports as requested.
• Maintain knowledge of CMS Conditions of Participation, HIPAA, and DNV standards.
• Ensure charts are completed within established timeframes.
• Assist patients with patient portal access and usage.
• Cross-train all clerical department functions and provide support as needed.
• Perform other duties as assigned.

Skills

Customer service

Communication

Leadership

Time management

Confidentiality

Problem solving

Organizational skills

Instruction & coaching

Education

High school diploma or equivalent

Job description

South Central Regional Medical Center in Magee, MS is seeking a Patient Access Supervisor to oversee clerical staff across access areas and ensure smooth daily operations.

Responsibilities include training, coaching, scheduling, attendance monitoring, and maintaining CMS/HIPAA/DNV compliance. The role emphasizes confidentiality, teamwork, and process improvements in patient access services.