Patient Access Navigator & Registration Specialist

The Chautauqua Center, Inc. (branded as TCC Health); City of Olean (NY); On-site; USD 35,000 - 52,000; Full time

Job summary

The Chautauqua Center, Inc. (TCC Health) seeks a Patient Registration Specialist / CAC to support patient intake, insurance verification, and records management. The role requires strong interpersonal skills, basic math, and computer proficiency.

Bilingual Spanish is helpful, and HIPAA compliance is essential. This on-site position supports physicians, behavioral health, dental, and billing teams in delivering patient-centered care.

Qualifications

• High School diploma or equivalent.
• Must have computer knowledge, Microsoft Excel and Word.
• Associate degree from an accredited school is preferred.
• Excellent interpersonal and communication skills.
• One year of work experience in an organization performing duties.
• Bilingual in Spanish helpful.
• Correct English usage, grammar, and spelling.
• Basic math skills.
• Operate office equipment.
• Ability to learn office methods, rules and policies.
• Ability to interact effectively and in a supportive manner with persons of all backgrounds.
• Understand and carry out verbal and written instructions.
• Perform arithmetic calculations.
• Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA).
• Valid driver's license.
• Understanding of Healthcare Market: i.e Medicaid, Medicare and Marketplace.

Responsibilities

• Greet patients and agency visitors and direct to the appropriate location and services.
• Register patients and data enter pertinent information per policies.
• Assist with insurance information, eligibility, and updates.
• Perform clerical functions for providers within scope.
• Open the work area and ensure readiness for the day.
• Maintain patient confidentiality and privacy.
• Provide courteous telephone service and transfer calls per protocol.
• Support team discussions and coordinated patient care.

Skills

Excellent interpersonal skills

Bilingual in Spanish helpful

Ability to learn office methods

Strong communication skills

Computer literacy (general)

Education

High School diploma or equivalent

Associate degree

Tools

Microsoft Excel

Microsoft Word

Job description

The Chautauqua Center, Inc. (TCC Health) seeks a Patient Registration Specialist / CAC to support patient intake, insurance verification, and records management. The role requires strong interpersonal skills, basic math, and computer proficiency.

Bilingual Spanish is helpful, and HIPAA compliance is essential. This on-site position supports physicians, behavioral health, dental, and billing teams in delivering patient-centered care.