Patient Access Navigator

Health Services of North Texas; Wylie (TX); Hybrid; USD 34,000 - 45,000; Full time

Job summary

Health Services of North Texas seeks a Patient Access Navigator to support enrollment, scheduling, and information access for patients in a community health setting. The role emphasizes helping patients with limited options for care and requires bilingual English/Spanish communication and strong customer service.

You will gather and verify patient information, assist with insurance/Billing processes, and coordinate referrals while working within our interdisciplinary team to ensure quality care

Qualifications

• Associates degree or equivalent experience.
• Minimum 1-year full-time experience in a medical front office.
• Experience with Medicaid, Medicare and ACA benefits/coverage.
• Knowledge of medical terminology and intake processes.
• Bilingual in Spanish and English preferred.
• Exceptional customer service and confidentiality.

Responsibilities

• Screen patients for program eligibility and support enrollment.
• Support payer portal scheduling and monitoring.
• Gather patient, clinical and financial information to aid care.
• Educate patients and families on HSNT services and programs.
• Enter new patient data into the EMR system accurately.
• Coordinate referrals, MOUs, and communications with partners.
• Maintain relationships with providers and care managers.
• Protect patient confidentiality and privacy.

Skills

Bilingual Spanish/English

Customer service

Attention to detail

Communication skills

Multitasking

Adaptability

EMR familiarity

Education

Associates degree or equivalent experience

1 year front office experience in medical environment

Tools

EMR software

Scheduling software

Billing/ Eligibility knowledge

Job description

Description

Passion. Commitment. Purpose. Community.

Find your calling at Health Services of North Texas.

Our mission: Improving the quality of life for all North Texans through medical care, support services and advocacy. Our vision: A healthy community.

HSNT is seeking Patient Access Navigators who are passionate about helping others by providing care, education, and resources in a community health setting to patients and families that may have very limited options for their medical needs.

HSNT employees love working for HSNT because we are truly able to make a difference in the lives of the patients whom we serve. Our Patient Access Navigators become a part of a tight-knit, interdisciplinary medical team focused on providing high quality care to members of our community. Individuals that are successful in this role tend to be customer-focused and detail oriented, possess a true desire to serve a diverse population of patients, have experience in a medical office, and are preferably fluent in both English and Spanish.

Our Patient Access Navigators are responsible for performing intake and help connect patients with services and medical care and providing information about services and programs offered by HSNT. In joining HSNT as a Patient Access Navigator, you’ll be stepping into a strong, established team that is passionate about their work and are focused on learning and developing their skills.

A day in the life of our Patient Access Navigator may look like this:

• Screens patients for eligibility for programs/healthcare coverage and supports enrollment.
• Support patient payer portal scheduling and monitoring
• Gathers pertinent patient, clinical and financial information to optimize the patient’s quality of care.
• Communicates with referral sources, new patients, and their family members to educate on HSNT services.
• Processes registration information by performing various duties including insurance verifications, determining the coordination of benefits, and working with various internal sources to understand HSNT’s financial assistance policies and effectively communicate it to patients.
• Responsible for accurately entering all new patient information into Electronic Medical Record (EMR) system.
• Coordinates inbound hospital referrals, MOUs, and is the point of contact for communication partner needs.
• Places outbound calls to potential patients.
• Develops and maintains effective working relationships with Providers, Care Managers, Managed Care Organizations, and other pertinent payer/referral sources.
• Maintains and protects the confidentiality of patient information, enforces patient rights regarding privacy, personal property, and grievances.
• Communicates timely and accurately with referral source and other HSNT departments to ensure coordinated and comprehensive care contributes to the total plan of care.
• Participates in quality initiatives as needed.
• May perform other duties as assigned by the Business Office Manager and Senior Practice Administrator.

Requirements

• Education: Associates degree or equivalent experience.
• Minimum 1-year previous full-time experience in a front office role within a medical environment
• Experience with benefits and coverage for programs like Medicaid, Medicare and ACA
• Knowledge of medical terminology including previous intake experience; scheduling and payment collections
• Bilingual skills (Spanish/English) preferred
• Exceptional customer service skills
• Knowledge of 3rd party reimbursement programs.
• Strong computer skills (including familiarity with electronic health record systems)
• Strongly developed attention to detail.
• Ability to adapt easily to changing environments.
• Ability to multi-task in a busy environment
• Ability to communicate effectively with all levels of the organization.
• Ability to organize and prioritize.
• Ability to maintain confidentiality.
• Must have proven skills in working independently, self-motivated and goal oriented.
• Ability to work flexible hours, as registration responsibilities may dictate.

2018 Winner: Best of Denton County

Federally Qualified Health Center (FQHC) and FTCA Deemed.

A partner agency of United Way

EOE