Patient Access Manager I

Sinai-Grace Hospital; Detroit (MI); On-site; USD 90,000 - 120,000; Full time

Job summary

Sinai-Grace Hospital is seeking a Patient Access Supervisor to lead daily operations across registration and financial clearance activities. The role emphasizes budgeting, cost management, and driving performance metrics while supervising staff and ensuring adherence to hospital policies.

The position requires healthcare supervisory experience, a college degree preferred, and strong leadership and communication skills to collaborate with the Director and CFO to improve processes and outcomes.

Qualifications

• High School Diploma or equivalent.
• College degree preferred.
• 3-5 years of Health Care Supervisory experience preferred.
• Extensive knowledge of the relationship between Admitting, Clinical Areas, Financial Areas, and pre-service and point-of-service financial clearance activities.

Responsibilities

• Lead daily Patient Access operations and assist in planning for Registration process areas.
• Develop and implement action plans; manage staffing, training and supervision of staff.
• Monitor operational metrics to meet goals, SLAs and budget guidelines.
• Enforce hospital policies and develop new procedures in line with corporate guidelines.
• Communicate effectively with Director and CFO; identify deficits and propose improvements.

Skills

Leadership

Interpersonal skills

Organizational skills

Revenue Cycle Management

Communication skills

Operational metrics

Education

High School Diploma

College degree

Healthcare supervisory experience

Tools

Health Care IT systems

Job description

JOB SUMMARY

Responsible for leading all daily Patient Access operations.

Essential Duties And Responsibilities

• Assists in preparation for both short and long range planning recommendations for all Registration Process areas including: pre-service and point-of-service financial clearance activities and Patient Access functions. Actively practice budget/cost management.
• Develop and implement action plans as identified.
• Manages all operational metrics to ensure the department meets client and Conifer goals including, but not limited to Service Level Agreements and budgetary guidelines.
• Consistently manages staffing activities in areas of responsibility. This includes documentation and identification of needs, selection of staff, wage/salary activities, orientation and training. Grow/Mentor supervisors and ensure staff engagement and commitment to strategy, mission and goals. Communicate proactively and positively with direct supervisor to ensure personal growth in knowledge and skill set.
• Enforces departmental policies, practices, procedures and work rules in accordance with approved hospital policies and assists in the development of new policies according to hospital and corporate guidelines.
• Consistently communicates appropriate information to staff and provides feedback to Director and CFO. Communicates deficits and problems to supervisor with recommended solutions for improvements.

Supervisory Responsibilities

This position carries out supervisory responsibilities in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Direct Reports (titles)

Supervisor, PA

Indirect Reports (titles)

Rep, PA I-IV

Reports to (titles)

Director I or II onsite

Leadership

Can be standalone leader at a clinic facility

Must be MGR, PA I if PAD is onsite

Must be MGR, PA I if PAD is onsite

Knowledge, Skills, Abilities

• Excellent interpersonal and organizational skills
• Demonstrated leadership and management abilities
• Thorough knowledge of computer systems in Health Care Information System
• Clear understanding of Revenue Cycle Management and Regulatory Agencies required
• Ability to receive and express detailed information through oral and written communications.
• Strong knowledge and ability to drive operational metrics.

Vaccinations and Screenings

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

Education / Experience

• High School Diploma or equivalent.
• College degree preferred.
• 3-5 years of Health Care Supervisory experience preferred.
• Extensive knowledge of relationship between Admitting, Clinical Areas, Financial Areas, and pre-service and point-of-service financial clearance activities.

PHYSICAL DEMANDS

• Must be able to work in sitting position

WORK ENVIRONMENT

• Hospital Work Environment

Other

• Must be available to work hours and days as needed based on departmental/system demands
• Must be “on-call” as needed

Company Overview

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost, and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

Employment Practices

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

E-Verify

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E-Verify: http://www.uscis.gov/e-verify

Compliance

The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.