Patient Access Supervisor

Sinai-Grace Hospital; New Braunfels (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Conifer Health provides guidance and mentorship to Patient Access staff, overseeing daily work, policy enforcement, and performance reporting. The role supports planning for registration processes across admitting, scheduling, ED, and clinic sites, while maintaining high customer service and staff development standards.

The position contributes to the management team to ensure achievement of operational goals, with on-site responsibilities and on-call requirements as needed.

Qualifications

• High School Diploma or equivalent.
• College degree preferred.
• 2 or 4 year college degree in Business, Accounting, Medical Administration or related area preferred.
• 4 plus years experience in medical facility, health insurance, or related area
• 5 plus years experience in Patient Access preferred
• 2 plus years in supervisory or lead role preferred

Responsibilities

• Provides daily support, mentoring, and training to new hires and existing staff.
• Assists in short and long-range planning for Registration processes (Admitting, Centralized Scheduling, ED, clinics).
• Maintains positive customer service and helps resolve issues.
• Enforces policies and helps develop new policies per hospital guidelines.
• Monitors daily activity and generates performance/metric reports (e.g., financial clearance).
• Performs Patient Access functions as needed.
• Part of the management team to meet operational goals.

Skills

Interpersonal skills

Leadership abilities

Health Care IT knowledge

Revenue Cycle knowledge

Communication (oral/written)

Education

High School Diploma or equivalent

College degree preferred

Business/Accounting/Medical Admin degree preferred

Job description

Job Summary

Responsible for providing guidance and mentoring of new and/or existing staff with daily work effort and proper handling of accounts.

Essential Duties And Responsibilities

• Provides daily support/mentoring/training to new hires as well as existing Patient Access staff. Provides assistance in managing escalated issues as needed.
• Assists in preparation for both short and long range planning recommendations for all Registration Process areas including; Admitting, Centralized Scheduling, Emergency Department and any on or offsite clinics.
• Maintains positive customer service at all times, assisting staff in resolving issues.
• Enforces departmental policies, practices, procedures and work rules in accordance with approved department and hospital policies and assists in the development and implementation of new policies according to hospital and corporate guidelines.
• Responsible for the monitoring of daily activity and completion of performance and metric reports such as financial clearance reports; also can perform special projects and reporting when assigned.
• Perform all Patient Access functions as needed.
• Acts as part of the management team to ensure that the group is meeting all operational goals.

Supervisory Responsibilities

This position carries out supervisory responsibilities in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Direct Reports (titles) - Rep, PA I-IV

Knowledge, Skills, Abilities

• Excellent interpersonal and organizational skills
• Demonstrated leadership abilities
• Thorough knowledge of computer systems in Health Care Information System
• Clear understanding of Revenue Cycle Management and Regulatory Agencies required
• Ability to receive and express detailed information through oral and written communications.

Conifer requires its candidates...

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

Education / Experience

• High School Diploma or equivalent.
• College degree preferred.
• 2 or 4 year college degree in Business, Accounting, Medical Administration or related area preferred
• 4 plus years experience in medical facility, health insurance, or related area
• 5 plus years experience in Patient Access preferred
• 2 plus years in supervisory or lead role preferred

Physical Demands

• Must be able to work in sitting position

Work Environment

• Hospital Work Environment

Other

• Must be available to work hours and days as needed based on departmental/system demands
• Must be "on-call" as needed

About Conifer Health

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

EEO / Discrimination Statement

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

E-Verify

Tenet participates in the E-Verify program. Follow the link below for additional information.

E-Verify: http://www.uscis.gov/e-verify

Legal compliance

The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.

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