Patient Access Supervisor

Conifer Health Solutions; Framingham (MA); On-site; USD 56,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k with up to 6% employer match

Paid time off (vacation & sick leave)

On-site hospital work environment

Job summary

Conifer Health Solutions, LLC is seeking an experienced supervisor to guide and mentor Patient Access staff across admitting, scheduling, and department processes in a hospital setting. You will support daily operations, escalate issues, and help ensure compliance with policies while contributing to strategic planning and metrics reporting.

The role requires strong leadership, healthcare IT knowledge, and deep understanding of Revenue Cycle Management, with a focus on delivering high-quality

Qualifications

• High School Diploma or equivalent is required.
• College degree preferred; degree in Business, Medical Administration or related area is advantageous.
• 2- to 4-year degree in Business, Accounting, Medical Administration or related area preferred.
• 4+ years experience in medical facility, health insurance, or related area.
• 5+ years experience in Patient Access preferred; 2+ years in supervisory or lead role preferred.

Responsibilities

• Provide daily mentorship/training to new and existing staff.
• Assist in short and long-range planning for Registration processes.
• Maintain positive customer service and resolve issues.
• Enforce policies and assist in developing new policies per hospital guidelines.
• Monitor daily activity and prepare performance/metric reports.
• Perform all Patient Access functions as needed.
• Participate in management tasks to ensure operational goals are met.

Skills

Interpersonal skills

Leadership abilities

Health Care IT knowledge

Revenue Cycle & regulatory familiarity

Clear written and verbal communication

Education

High School Diploma or equivalent

College degree preferred

2-4 year degree in Business/Medical Administration or related area

Job description

Job Summary

Responsible for providing guidance and mentoring of new and/or existing staff with daily work effort and proper handling of accounts.

Essential Duties And Responsibilities

• Provides daily support/mentoring/training to new hires as well as existing Patient Access staff. Provides assistance in managing escalated issues as needed.
• Assists in preparation for both short and long range planning recommendations for all Registration Process areas including; Admitting, Centralized Scheduling, Emergency Department and any on or offsite clinics.
• Maintains positive customer service at all times, assisting staff in resolving issues.
• Enforces departmental policies, practices, procedures and work rules in accordance with approved department and hospital policies and assists in the development and implementation of new policies according to hospital and corporate guidelines.
• Responsible for the monitoring of daily activity and completion of performance and metric reports such as financial clearance reports; also can perform special projects and reporting when assigned.
• Perform all Patient Access functions as needed.
• Acts as part of the management team to ensure that the group is meeting all operational goals.

Supervisory Responsibilities

This position carries out supervisory responsibilities in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Direct Reports (titles) - Rep, PA I-IV

Knowledge, Skills, Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent interpersonal and organizational skills
• Demonstrated leadership abilities
• Thorough knowledge of computer systems in Health Care Information System
• Clear understanding of Revenue Cycle Management and Regulatory Agencies required
• Ability to receive and express detailed information through oral and written communications.

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

Education / Experience

Include minimum education, technical training, and/or experience required to perform the job.

• High School Diploma or equivalent.
• College degree preferred.
• 2 or 4 year college degree in Business, Accounting, Medical Administration or related area preferred
• 4 plus years experience in medical facility, health insurance, or related area
• 5 plus years experience in Patient Access preferred
• 2 plus years in supervisory or lead role preferred

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work in sitting position

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Hospital Work Environment

Other

• Must be available to work hours and days as needed based on departmental/system demands
• Must be “on-call” as needed

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

Compensation

Compensation and Benefit Information

• Pay: $56,497.46 - $84,771.23 per annually. Compensation depends on location, qualifications, and experience.

Benefits

Conifer offers the following benefits, subject to employment status:

• Medical, dental, vision, disability, and life insurance
• Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.
• 401k with up to 6% employer match
• 10 paid holidays per year
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

Tenet participates in the E-Verify program. Follow the link below for additional information.

E-Verify: http://www.uscis.gov/e-verify

The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.

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Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.