Patient Access Manager (Front Office Manager) - Aubrey & Champions Circle

Emerus Holdings, Inc.; Aubrey (TX); Vor Ort; USD 70.000 - 95.000; Vollzeit

Benefits dieser Stelle

Flexible Schedule

401K match (fully vested day 1)

paid referrals

Zusammenfassung

Emerus Holdings, Inc. is seeking a Patient Access Manager to lead all daily patient access operations, oversee medical records management, and supervise patient access staff.

You will coordinate with the dietician on nutrition services and ensure EMTALA, HIPAA and regulatory compliance across site registrations. Strong leadership, 5+ years in patient registration and insurance verification, and proficiency with EMR and MS Office are required.

Qualifikationen

• Requires a High School Diploma or GED.
• A four-year degree in business or healthcare highly preferred.
• Minimum five years patient registration and insurance verification experience in a health care setting is required.
• Minimum of two years supervisory experience in health care setting is required; indirect leadership may count.
• Emergency Department registration experience preferred.
• Knowledge of insurance plans (PPO, POS, HMO, Medicare, Medicaid) and payors.
• Knowledge of medical terminology; familiarity with EMR.
• Excellent customer service; fluent English; strong communication.

Aufgaben

• Lead daily patient access operations and site-specific medical records management.
• Oversee registration quality, productivity and customer service.
• Ensure accuracy of daily registrations and data reporting for quality measures.
• Manage payments collection and cash handling; weekly deposits.
• Schedule and payroll management to fit budget and FTEs.
• Coordinate with the registered dietician on nutrition services.
• Supervise and train patient access staff; enforce policies.
• Collaborate with regional and corporate teams on projects.

Kenntnisse

Customer service

Leadership

Communication

Team collaboration

Ausbildung

High School Diploma or GED

Bachelor’s degree in business or healthcare (preferred)

Tools

EMR

MS Office (Word, Excel, PowerPoint, Outlook)

Jobbeschreibung

About Us

We are Emerus, the leader in small-format hospitals. We partner with respected and like-minded health systems who share our mission: To provide the care patients need, in the neighborhoods they live, by teams they trust. Our growing number of amazing partners includes Allegheny Health Network, Ascension, Baptist Health System, Baylor Scott & White Health, ChristianaCare, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS Health, MultiCare and WellSpan. Our innovative hospitals are fully accredited and provide highly individualized care. Emerus' commitment to patient care extends far beyond the confines of societal norms. We believe that every individual who walks through our doors deserves compassionate, comprehensive care, regardless of their background, identity, or circumstances. We are committed to fostering a work environment focused on teamwork that celebrates diversity, promotes equity and ensures equal access to information, development and opportunity for all of our Healthcare Pros.

Highlights

JOB TYPE: Full-Time

LOCATION: 2 locations: Aubrey & Champions Circle (Texas Motor Speedway)

FACILITY TYPE : 16 bed Small-Format Hospitals (8 ER, 8 Inpatient)

PERKS: Flexible Schedule, 401K match (fully vested day 1), paid referrals

Position Overview

The Patient Access Manager is responsible for leading all daily patient access operations, site-specific oversight of medical records management activities and day-to-day oversight of the dietary function in close collaboration with the registered dietician.

Essential Job Functions

• Maintain compliance with EMTALA, DNV, HIPAA and all other hospital and government regulations applicable to admissions operations
• Effectively manage and direct all areas of registration to ensure quality, productivity, and excellent customer service
• Ensure the accuracy and completeness of daily registrations
• Compile, analyze, and report data for Patient Access quality measures
• Ensure collection of payments and cash drawer reconciliation
• Prepare and make weekly deposits
• Prepare work schedules and payroll to accommodate budget and allotted FTEs
• Effectively communicate and maintain working relationship with the registered dietician
• Oversee day-to-day operations of patient nutrition services in close collaboration with the registered dietician
• Ensure QA of site-specific medical records and share lessons learned with patient access team members and medical records director/consultant as needed
• Interview, hire, train, evaluate, and counsel patient access team members
• Provide continuous training for and communicate changes to existing employees
• Ensure all personnel policies are followed
• Work closely and professionally with regional and corporate partners on special projects
• Provide focused education and training for patient access team members around point of service collections

Other Job Functions

• Perform patient registration functions when needed to ensure wait times are kept to a minimum and to ensure patient access skills remain sharp
• Distribute mail appropriately
• Order office supplies as needed
• Maintain a clean working environment for the facility; this includes the front desk, restroom, waiting room, break area and patient rooms when assistance is needed by medical staff
• Notify appropriate contact of any malfunctioning equipment or maintenance needs
• Perform month-end procedures including but not limited to: shredding charts, boxing up charts and emptying binders for next month
• Attend staff meetings or other company sponsored or mandated meetings as required
• Perform additional duties as assigned

Basic Qualifications

• Requires a High School Diploma or GED
• A four-year degree in business or healthcare highly preferred
• A minimum of five years patient registration and insurance verification experience in a health care setting is required
• In addition a minimum of two years supervisory experience in health care setting is also required. However, demonstrated indirect leadership experience may be considered in lieu of this requirement provided it is a direct fit to the role, ie, lead role, project management or other leadership experiences
• Emergency Department registration experience, strongly preferred
• Knowledge of various types of insurance plans (PPO, POS, HMO, Medicare, and Medicaid.) and payors, required
• Basic understanding of medical terminology
• Knowledge or previous experience using EMR, required
• Excellent customer service
• Working knowledge with MS Office (MS Word, Excel, PowerPoint and Outlook), required
• Position requires fluency in English; written and oral communication