Patient Access Manager

Jobtailor; Norwich (CT); On-site; USD 90,000 - 120,000; Full time

Job summary

Jobtailor is seeking a Revenue Cycle Management Supervisor to oversee patient access workflows, registration, and insurance verification in a healthcare setting. You will mentor teams, drive process improvements, and ensure HIPAA compliance across UCFS clinics in CT.

The role requires 3–5 years in RCM, 2+ years in a supervisory position, and experience with EPIC and EHRs. Travel to Colchester, Griswold, Norwich, and New London may be required.

Qualifications

• Associate's degree in health administration or related field.
• 3-5 years of Revenue Cycle Management experience.
• 2+ years in supervisory/management role in Revenue Cycle Management.
• Experience with EHR systems, preferably EPIC.
• FQHC experience preferred.
• Ability to write and run workbench reports and dashboards.
• Willingness to travel to UCFS sites in Colchester, Griswold, Norwich, and New London, CT.

Responsibilities

• Oversee all front-end workflows by ensuring accuracy of patient information in the EHR.
• Coach and mentor Patient Access teams; supervise hiring, onboarding, training, discipline, and performance management.
• Implement and streamline patient registration, insurance verification, and financial clearance processes.
• Serve as primary liaison for Operations and Clinical teams to resolve patient access issues quickly.
• Ensure compliance with healthcare regulations including HIPAA.
• Supervise insurance verification and authorization to confirm coverage and benefits.
• Develop and maintain policies for patient access, registration, and insurance verification.
• Collaborate with clinical and admin departments to optimize scheduling practices.
• Track and analyze Patient Access KPIs to identify improvements and efficiency gains.
• Stay updated on industry trends in FQHC Revenue Cycle Management.

Skills

Leadership

Patient access expertise

Process improvement

Education

Associate's degree in Health Administration

Tools

EPIC

Practice Management Software

Job description

Responsibilities

• Responsible for overseeing all front-end workflows by monitoring accuracy of patient information including demographic and insurance information into the EHR
• Coaches and mentors all Patient Access teams towards providing exceptional service; conduct hiring, onboarding, training, discipline, performance management, and related routine personnel operations.
• Implement and streamline processes related to patient registration, insurance verification, and financial clearance.
• Serves as the primary point of contact for Operations and Clinical teams, providing quick resolutions surrounding patient access issues.
• Ensures all staff are compliant with relevant healthcare regulations including HIPAA.
• Supervise the insurance verification and authorization process, ensuring accurate and timely confirmation of patient coverage and benefits.
• Develop, implement, and maintain policies and procedures related to patient access, registration, and insurance verification.
• Collaborate with clinical and administrative departments to optimize scheduling practices.
• Track, monitor, and analyze Patient Access KPIs to identify areas of improvement and efficiency gains.
• Stay updated on industry trends and best practices related to FQHC Revenue Cycle Management

Requirements

• Associate's degree in health administration or related field
• 3-5 years of experience in Revenue Cycle Management
• At least 2 years in a supervisory or management role in Revenue Cycle Management
• Equivalent combination of education and experience may be considered
• Demonstrated ability to lead and motivate teams
• Familiarity with electronic health records (EHR) systems and practice management software, preferably EPIC
• Strong working knowledge of Revenue Cycle Management in a healthcare setting specifically in patient access, registration, and insurance verification.
• FQHC experience is highly preferred
• Ability to write and run various workbench reports and dashboards to monitor activity and identify trends
• Access to transportation for travel to other UCFS sites in Colchester, Griswold, Norwich, and New London, CT as needed

Certifications & Qualifications

• Associate's Degree in Health Administration