Patient Access Manager

Emerus Holdings, Inc.; Menomonee Falls (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

A healthcare provider is seeking a Patient Access Manager to lead daily patient access operations and oversee medical records management. The role requires a minimum of 5 years in patient registration and insurance verification alongside supervisory experience. The ideal candidate will have a strong understanding of insurance plans and excellent customer service skills, with a preference for emergency department experience. This full-time position is based in Menomonee Falls, WI.

Qualifications

• Five years of patient registration and insurance verification experience in a healthcare setting required.
• Two years supervisory experience in healthcare required.
• Emergency Department registration experience strongly preferred.
• Fluency in written and oral English required.

Responsibilities

• Lead daily patient access operations and oversight of medical records management.
• Manage and direct all areas of registration to ensure quality and productivity.
• Compile and analyze data for Patient Access quality measures.
• Interview, hire, train, and evaluate patient access team members.

Skills

Customer Service

Medical Terminology

Communication

Insurance Knowledge

MS Office

Education

High School Diploma or GED

Four-year degree in business or healthcare

Tools

EMR

Job description

About Us

We are Emerus, the leader in small-format hospitals. We partner with respected and like-minded health systems who share our mission: To provide the care patients need, in the neighborhoods they live, by teams they trust. Our growing number of amazing partners includes Allegheny Health Network, Ascension, Baptist Health System, Baylor Scott & White Health, ChristianaCare, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS Health, MultiCare and WellSpan. Our innovative hospitals are fully accredited and provide highly individualized care. Emerus' commitment to patient care extends far beyond the confines of societal norms. We believe that every individual who walks through our doors deserves compassionate, comprehensive care, regardless of their background, identity, or circumstances. We are committed to fostering a work environment focused on teamwork that celebrates diversity, promotes equity and ensures equal access to information, development and opportunity for all of our Healthcare Pros.

Position Overview

The Patient Access Manager is responsible for leading all daily patient access operations, site‑specific oversight of medical records management activities and day‑to‑day oversight of the dietary function in close collaboration with the registered dietician.

Essential Job Functions

• Maintain compliance with EMTALA, DNV, HIPAA and all other hospital and government regulations applicable to admissions operations
• Effectively manage and direct all areas of registration to ensure quality, productivity, and excellent customer service
• Ensure the accuracy and completeness of daily registrations
• Compile, analyze, and report data for Patient Access quality measures
• Ensure collection of payments and cash drawer reconciliation
• Prepare and make weekly deposits
• Prepare work schedules and payroll to accommodate budget and allotted FTEs
• Effectively communicate and maintain working relationship with the registered dietician
• Oversee day‑to‑day operations of patient nutrition services in close collaboration with the registered dietician
• Ensure QA of site‑specific medical records and share lessons learned with patient access team members and medical records director/consultant as needed
• Interview, hire, train, evaluate, and counsel patient access team members
• Provide continuous training for and communicate changes to existing employees
• Ensure all personnel policies are followed
• Work closely and professionally with regional and corporate partners on special projects
• Provide focused education and training for patient access team members around point of service collections

Other Job Functions

• Perform patient registration functions when needed to ensure wait times are kept to a minimum and to ensure patient access skills remain sharp
• Distribute mail appropriately
• Order office supplies as needed
• Maintain a clean working environment for the facility; this includes the front desk, restroom, waiting room, break area and patient rooms when assistance is needed by medical staff
• Notify appropriate contact of any malfunctioning equipment or maintenance needs
• Perform month‑end procedures including but not limited to: shredding charts, boxing up charts and emptying binders for next month
• Attend staff meetings or other company sponsored or mandated meetings as required
• Perform additional duties as assigned

Basic Qualifications

• Requires a High School Diploma or GED
• A four‑year degree in business or healthcare highly preferred
• A minimum of five years patient registration and insurance verification experience in a health care setting is required
• In addition a minimum of two years supervisory experience in health care setting is also required. However, demonstrated indirect leadership experience may be considered in lieu of this requirement provided it is a direct fit to the role, ie, lead role, project management or other leadership experiences
• Emergency Department registration experience, strongly preferred
• Knowledge of various types of insurance plans (PPO, POS, HMO, Medicare, and Medicaid.) and payors, required
• Basic understanding of medical terminology
• Knowledge or previous experience using EMR, required
• Excellent customer service
• Working knowledge with MS Office (MS Word, Excel, PowerPoint and Outlook), required
• Position requires fluency in English; written and oral communication

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Health Care Provider
• Hospitals and Health Care