Patient Access Manager

HCA Healthcare; Frisco (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Education support

Employee assistance program

Job summary

HCA Healthcare's Medical City Frisco is seeking a Patient Access Manager to support daily operations of all Patient Access functions and to serve as liaison between the Shared Service Center and the facility.

You will implement policies, develop staff orientation, improve department performance, and promote exceptional patient experience. Experience in healthcare management and strong leadership are required.

Qualifications

• Bachelor's degree required; related fields acceptable.
• At least three years in a related area with healthcare management experience.
• Strong leadership and communication abilities.

Responsibilities

• Assist the Director in daily Patient Access operations and liaise with the SSC.
• Oversee staff recruitment, interview, hire, and counseling practices.
• Model AIDET guidelines and ensure patient experience standards.
• Provide ongoing staff training and communicate policy changes.
• Prepare payroll and monthly work schedules to ensure staffing.
• Address patient complaints promptly and promote excellent service.
• Collaborate with outside agencies on corporate projects.
• Ensure QA on registrations across Registration areas.

Skills

Customer service

Staff leadership

Training and development

Policy implementation

Communication

Education

Bachelor's degree in Business or related field

Tools

HRIS systems

Job description

This position is incentive eligible.
Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Patient Access Manager today with Medical City Frisco.
Job Summary And Qualifications
As the Patient Access Manager, you will be responsible for assisting the Director in daily operations of all Patient Access functions and serve as the liaison between the Shared Service Center (SSC) and the facility. You will integrate the department’s services with the hospital’s primary functions, develop/implement policies and procedures that guide or support service, assess and improve department performance, and ensure orientation and continuing education of departmental staff. As a facility-based leader, you may recommend resources/space needed by the department and may participate in the selection of outside services. You serve as a key promoter of the SSC, which strives to meet and exceed the needs of its customers.
What you will do in this role:

• Perform patient registration function when needed to ensure wait times are kept to a minimum
• Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations.
• Ensure QA on registrations for all areas of Registration
• Provide continuous training for and communicates changes to existing employees
• Prepare payroll and completes monthly work schedules as needed to ensure adequate staffing levels
• Follow-up on patient complaints promptly
• Implement and promote excellent customer service
• Work closely and professionally with outside agencies on special projects developed by the corporate office
• Interview, hire, evaluate, and counsel Patient Access staff members

What qualifications you should have for this role:

• Bachelor’s Degree in Business or related field required. Equivalent work experience may substitute education requirements
• Minimum three years’ experience in related area with two of these years being healthcare management experience

Benefits
Medical City Frisco, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits
Note: Eligibility for benefits may vary by location.
Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.
HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.