Patient Access Liaison - Infusion at Mullica Hill

Inspira Health Network; Mullica Hill (NJ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Great benefits package

Job summary

Inspira Health Network in Mullica Hill, NJ is seeking a Patient Access Liaison to ensure a seamless, Patients First experience by accurately registering patients and collecting demographic, financial, and insurance information at all access points.

The role acts as a bridge between patients and the medical infusion team, coordinating care, assisting with scheduling, pre-authorizations, Medicaid and other aid programs, and communicating expected financial responsibilities with care and empathy.

Qualifications

• High school diploma or equivalency required.
• 1 year of oncology scheduling experience preferred.
• Minimum 3 years of experience working with patients in a healthcare setting.
• Bi-lingual Spanish a plus.
• Chemotherapy/hematology authorization experience preferred.

Responsibilities

• Register patients accurately across all access points.
• Obtain and verify demographic, financial, and insurance information.
• Explain hospital policies, consent forms, and required documentation.
• Assist with scheduling, pre-authorizations, and program eligibility.
• Communicate and collect financial responsibilities when appropriate.
• Serve as a liaison between patients and the care team in infusion services.

Skills

Customer service

Conflict resolution

Communication skills

Organizational skills

Empathy

Spanish language

Education

High school diploma

Tools

EPIC EMR

Chemotherapy EPIC management tool

Job description

MAJOR FUNCTION:The Patient Access Liaison is responsible for delivering a comprehensive, “Patients First” experience by accurately registering patients across all access points, obtaining and verifying demographic, financial, and insurance information, and ensuring patients understand hospital policies, consent forms, and required documentation. This role serves as a key liaison between patients and the multidisciplinary care team, coordinating care within the Medical Infusion department to support patients throughout their treatment journey. Utilizing strong critical thinking skills, the position addresses and removes barriers to care, assists with scheduling, pre-authorizations, and program eligibility (including Medicaid and other assistance programs), and ensures financial responsibilities are communicated and collected when appropriate. Overall, the role is essential in promoting seamless, high-quality patient experience through effective coordination, customer service, and patient supportQUALIFICATIONS:Education & Experience:High school diploma or equivalency requiredAuthorization experience strongly preferredOne-year medical oncology scheduling experience preferredMinimum of 3 years of experience working with patients in a health care setting required.Chemotherapy/hematology authorization experience preferredDemonstrated skill providing exceptional customer service and conflict resolutionCertification/Licensure:NAKnowledge & Skills:Knowledge of presumptive eligibility; family care, Medicaid and/or charity care programs preferred.Computer data entry.Proficient in utilizing electronic systems and technology to support patient access, registration, and care coordination functionKnowledge of EPIC EMR preferred.Knowledge of Chemotherapy EPIC management tool preferred.Bi-lingual (Spanish) a plus.Base knowledge of medical terminology, ICD-10 and CPT coding is preferred.Must be able to demonstrate empathy, integrity, honesty and compassion.Ability to build trust with patients, families and care team by being accessible, accurate and supportive while working within the scope of practice.Must be able to work in a fast-paced environment with a diverse population while maintaining a professional attitude and providing great customer service.Strong communication and organizational skills, with proven experience delivering exceptional customer service and managing conflict resolutionPhysical Requirements: N: Never O: Occasionally (80%)LiftingCStandingFSittingFLifting 20-50lbsOClimbingOKneelingOLifting>50lbsNCrouchingFReachingFCarryingFHearingCWalkingCPushingFTalkingCVisionCEnvironmental Conditions:NoiseFVaried TemperaturesOCleaning AgentsFNoxious odorsNPatient ExposureCOperative EquipmentNAbility to travel among hospital sites preferred.BENEFITS INFORMATION:Click Here to Review Our Great Benefits Offerings?>At Inspira Health, you’ll join with the area’s most dedicated and distinguished team to bring quality and compassionate care to our communities. We focus on clinical excellence, providing evidence-based care to help each patient achieve the best possible outcome. The scope and depth of our network can open many doors for your learning and career growth.Our charitable nonprofit health care organization serves communities across southern New Jersey. The network, which traces its roots to 1899, comprises three hospitals, a comprehensive cancer center, sleep medicine, cardiac testing, digestive health and wound care, urgent care, imaging and rehabilitation, and primary and specialty physician practices in Gloucester, Cumberland, Salem and Camden counties.Inspira is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, age, marital status, affectional or sexual orientation, familial status, disability, liability for service in the Armed Forces of the United States, nationality, sex, gender identity or expression.