Patient Access Lead Physical Therapy

Inova; Alexandria (VA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical,dental and vision coverage

Retirement match (5%)

Education assistance up to 5250 per yr

Student loan assistance up to 10000

Mental health support (up to 25 visits

Paid time off

Paid parental leave

Job summary

Inova Physical Therapy - Skyline is seeking a dedicated Patient Access Team Lead for full-time employment in the Midshift (8:30am-5:00pm or 9:00am-5:30pm). Some evenings may be required 10:30-7:00pm to cover team members' leave.

As a Lead, you will oversee daily patient access operations, drive performance, and coordinate with clinical, financial, and technical teams to optimize workflows and improve service delivery while promoting equity and patient advocacy.

Qualifications

• High School diploma or equivalent is required.
• 3 years of patient access work experience is required.

Responsibilities

• Oversee intake operations, monitor KPIs, and lead documentation improvements.
• Lead process improvements and train staff on new tools and system updates.
• Coordinate with clinical, financial, and technical teams to streamline workflows.
• Monitor patient inquiries, service recovery, and satisfaction metrics.
• Oversee scheduling, kiosk operations, and transport coordination.
• Ensure HIPAA and OSHA compliance across patient access functions.

Skills

Leadership

Process improvement

HIPAA compliance

Education

High School diploma or equivalent

Job description

Inova Physical Therapy - Skyline is looking for a dedicated Patient Access Team Lead to join the team. This role will be full-time, Midshift, 8:30am-5:00pm and/or 9:00am- 5:30pm. This role may be asked to work an evening shift, 10:30-7:00pm, as needed to cover team members' leave.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience.

We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health:offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement:Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance:offeringup to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support:offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance:offering paid time off and paid parental leave.

The Patient Access Team Lead oversees daily operations and drives performance across all patient access functions without direct supervisory authority. The Lead may coordinate with clinical, financial, and technical teams to streamline workflows, train staff on evolving systems, and ensure alignment with organizational goals. They may manage escalations, optimize kiosk and transport operations, and promote service equity through patient advocacy.

The Patient Access Lead may be responsible for one or more of the following duties and responsibilities:

Job Responsibilities

Patient Intake, Registration & Documentation: Oversees intake operations, monitors key performance indicators (KPIs), and leads documentation and registration improvements.

Administrative & Technology Operations: Leads process improvements and trains staff on new tools and system updates.

Case Management Tasks: Monitors metrics and streamlines case management handoffs.

Financial Counseling: Monitors metrics and leads financial improvement initiatives.

Insurance & Contract Coordination: Leads accuracy initiatives, monitors trends, and trains staff in insurance and contract coordination.

Inquiries & Patient Concerns: Monitors satisfaction and leads service recovery efforts concerning patient inquiries and issues.

Kiosk: Oversees kiosk operations and optimizes patient experience.

Patient Communication & Advocacy: Leads messaging initiatives, coaches staff, and promotes service equity among patients.

Referrals: Monitors referral metrics and streamlines processes.

Scheduling: Optimizes scheduling systems and monitors utilization.

Transport: Monitors transport performance and leads coordination efforts.

Health Information Management (HIM) Coordination: Leads duplicate prevention efforts and aligns with Health Information Management (HIM) protocols.

Utilization Review Coordination: Coordinates with UR teams to reduce denials.

Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations

May perform additional duties as assigned

Minimum Qualifications

• High School diploma or equivalent
• 3 years of patient access work experience

About Us

We are Inova, Northern Virginia's leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better - to shape a more compassionate future for healthcare.

Inova Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.