Patient Access Lead - On Call Switchboard

WellSpan Health; York (York County); On-site; USD 40,000 - 60,000; Full time

Job summary

WellSpan Health is seeking a Patient Access Lead for their On Call Switchboard role in York, PA. This full-time position entails overseeing daily operations of the Patient Access Department, supervising staff, and delivering exceptional customer service. The candidate will require a high school diploma, relevant experience, and must achieve certification within the first year of employment.

Benefits

Flexible spending and health savings account

Retirement savings plan

Paid time off

Short-term disability

Education assistance

Financial education and support, including DailyPay

Wellness and Wellbeing programs

Childcare referral service via Wellthy

Qualifications

• 1 year relevant experience required.
• Demonstrated leadership potential preferred.
• Certified Healthcare Access Associate within 1 year.

Responsibilities

• Oversee daily operations of Patient Access Department.
• Supervise and support staff.
• Provide exceptional customer service.

Skills

Customer service

Communication

Interpersonal skills

Education

High School Diploma or GED

Job description

Patient Access Lead - On Call Switchboard

Join to apply for the Patient Access Lead - On Call Switchboard role at WellSpan Health

Patient Access Lead - On Call Switchboard

2 days ago Be among the first 25 applicants

Join to apply for the Patient Access Lead - On Call Switchboard role at WellSpan Health

Oversees the daily operations of assigned Patient Access Department. Supervises work activities of assigned staff. Uses exceptional customer service practices. Represents WellSpan in a professional and positive manner. Provides support to Manager/Supervisor.

Shift

Full Time, Days, 7PM-3AM, every other weekend and holiday rotation required

• High School Diploma or GED Required

Work Experience

• 1 year Relevant experience Required
• Demonstrated leadership potential Preferred

Licenses

• Certified Healthcare Access Associate within 1 year Required

Courses and Training

• Become fully trained on trauma/TAT policies and procedures within 6 months of employment where deemed necessary. within 180 days Required and
• Appropriate certification, as required Upon Hire Required

Knowledge, Skills, and Abilities

• Excellent customer service, communication and interpersonal skills
• Serves as an on-call contact for coverage on an as needed basis

Benefits Offered

• Flexible spending and health savings account
• Retirement savings plan
• Paid time off
• Short-term disability
• Education assistance
• Financial education and support, including DailyPay
• Wellness and Wellbeing programs
• Childcare referral service via Wellthy

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative and Customer Service

• Industries

  Hospitals and Health Care and Hospitals

Referrals increase your chances of interviewing at WellSpan Health by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Child care support

Tuition assistance

Disability insurance

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