Patient Access Lead — Front-End Ops & Coaching

Ensemble Health Partners; Topeka (KS); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Healthcare

Tuition reimbursement

Professional certifications

Incentive programs

Job summary

Ensemble Health Partners in Topeka, KS is seeking a Patient Access and Pre-Access Supervisor to oversee daily operations of the patient access team, drive efficient workflows, and ensure KPIs are met. You will coach staff, manage onboarding and training, partner with clients to optimize front-end processes, and support initiatives that improve patient satisfaction and operational efficiency.

This role emphasizes collaboration, regulatory compliance, and ongoing development within a fast-paced

Qualifications

• Experience leading patient access teams.
• Strong coaching and performance feedback skills.
• Ability to monitor KPIs and ensure regulatory compliance.

Responsibilities

• Oversee daily operations of patient access/pre-access team.
• Manage scheduling and monitor KPIs.
• Coach staff and support onboarding/training.
• Collaborate with clients to optimize front-end processes.
• Drive initiatives to improve patient satisfaction and efficiency.

Skills

People leadership

Operations management

Customer service

Job description

Ensemble Health Partners in Topeka, KS is seeking a Patient Access and Pre-Access Supervisor to oversee daily operations of the patient access team, drive efficient workflows, and ensure KPIs are met. You will coach staff, manage onboarding and training, partner with clients to optimize front-end processes, and support initiatives that improve patient satisfaction and operational efficiency.

This role emphasizes collaboration, regulatory compliance, and ongoing development within a fast-paced