Patient Access Rep - Full Time

Mercy; Edmond (OK); Sur place; USD 22 000 - 30 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision coverage

Paid time off (PTO)

Tuition assistance

Retirement plan with company match

Résumé du poste

Mercy seeks a Patient Access Representative to be the first point of contact for patients at our Edmond location. You will facilitate entry into Mercy facilities, handling scheduling, registration, benefit verification, pre-certification and financial clearance with a focus on accuracy and compassionate service.

You will explain financial responsibilities, discuss payment options and assist patients with financial assistance resources, while maintaining compliance with insurance guidelines and

Qualifications

• Ability to communicate effectively both orally and in writing.
• Excellent telephone etiquette and professional demeanor.
• Proven ability to organize work and manage deadlines.

Responsabilités

• Schedule, register, verify benefits, pre-certify and obtain financial clearance.
• Explain patient financial responsibility and discuss payment options.
• Gather accurate patient data and maintain records across systems.
• Communicate financial responsibilities and assist with resources as needed.
• Serve as mentor to co-workers and represent Mercy professionally.

Connaissances

Communication

People skills

Attention to detail

Written communication

Organization

Customer service

Formation

High school diploma or equivalent

Description du poste

Find your calling at Mercy!

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards.

The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record. This caregiver must have exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies. This may include scheduling, registration, benefit verification, pre-certification, financial clearance, and the collection of patient financial responsibility before or at the time of service. The Patient Access Representative is responsible for communicating applicable financial responsibility, requesting payment, explaining available payment options and financial assistance resources, and accurately documenting the outcome of each required financial conversation.

The Patient Access Representative will facilitate all components of the patients entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated in to the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies and serves as a mentor to fellow Patient Access co-workers.

Position Details:

Experience and Education Requirements:

Demonstration of understanding of all that level 1 is responsible for. Experience with insurance plans. High-school diploma or equivalent required. Demonstrate the ability to complete financial clearance (Mercy payment plan, EPPC, bad debt resolution, etc.).

Minimum skills, knowledge and ability requirements:

• Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
• Strong organizational skills; attention to detail.
• Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.
• Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.
• Ability to discuss patient financial responsibility, outstanding balances, payment options, and financial assistance resources with confidence, professionalism, empathy, and accountability.
• Ability to respond appropriately to patient questions or concerns, explain available financial resources, and complete required referrals.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs. on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.