Patient Access Lead - Evenings

MHM Support Services; Joplin (MO); On-site; USD 45,000 - 65,000; Full time

Job summary

Mercy seeks a Patient Access Lead to support Supervisors/Managers by guiding caregivers, monitoring workflows, and mentoring staff. You will draw on deep knowledge of patient access processes to improve efficiency and accuracy across the assigned area.

Responsibilities include providing expert guidance, training teammates, coordinating with physicians, hospital staff and insurers, and implementing workflow improvements while maintaining composure in high-pressure situations.

Qualifications

• Must have HS diploma or equivalent.
• Experience: participate in Preceptor training/experience post-hire.
• Preferred: 3 years' experience with medical terminology, insurance plans, verification of benefits, authorization and pre-determination.

Responsibilities

• Provide expert guidance to caregivers and supervisors.
• Monitor assigned area and ensure accuracy.
• Train and mentor team members.
• Identify and implement workflow improvements.
• Maintain proficiency in Patient Access procedures.
• Collaborate with physicians, hospital staff, and insurance companies.

Skills

Interpersonal skills

Organizational skills

Analytical skills

Stress management

Problem solving

Communication

Relationship building

Patient Access procedures

Adaptability

Continuous learning

Education

High School diploma or equivalent

Job description

Find your calling at Mercy! The Patient Access Lead serves as a resource to the Supervisor/Manager by providing expert guidance to caregivers, monitoring assigned area, training and mentoring team members and identifying and implementing workflow improvements. The Patient Access Lead has the knowledge and skills to perform all duties required by their assigned area.

Position Details

Minimum Qualifications

• Education: High School diploma or equivalent.
• Experience: Participate in Preceptor training/experience post-hire.

Skills, Knowledge, Abilities

• - Interpersonal, organizational, and analytical skills required.
• - Must possess ability to work in stressful situations, meet deadlines and perform daily responsibilities with consistent accuracy.
• - Ability to use logic, good judgment and be able to rapidly identify and initiate corrective actions when problems arise.
• - Models collaborative behavior and communicates positively and professionally.
• - Must be able to communicate effectively providing good written and oral direction to caregivers.
• - Ability to establish and maintain effective working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
• - Demonstrates proficiency in Patient Access procedures.
• - Ability to embrace change by adapting to job duty variances and following leadership direction.
• - Takes responsibility for actions and strives for excellence.
• - Engages in continuing education and seeks new knowledge and skills.

Preferred Qualifications

• Experience: 3 years' experience with medical terminology, insurance plans, verification of benefits, authorization and pre-determination.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Transforming the Health of Our Communities

Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 195 years. It began with an Irish woman named Catherine McAuley, who was determined to help women and children in Dublin experiencing poverty. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill that dream. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, one of the first religious orders whose Sisters were free to walk among the poor and visit them in their homes. In 1843, the Sisters of Mercy came to the United States. In 1856, they traveled to St. Louis. In the years to come, they would establish hospitals throughout the Midwest. Many of these would join together in 1986 as Mercy.