Patient Access Intake Specialist

UNC Health; United States; On-site; USD 26,000 - 37,000; Full time

Job summary

UNC Health is seeking a patient access registrar in Durham, NC to ensure accurate ADT data and timely registration for patients. You will verify demographics, insurance and guarantor information while supporting billing accuracy and smooth patient flow at UNC Audiology Meadowmont.

Responsibilities include appointment scheduling, cancellations management, and completing required forms. The role emphasizes accuracy, compliant documentation, and on-site service delivery in a 40-hour work week.

Qualifications

• Two years of customer service and/or clerical experience required.
• Proficiency in using administrative systems is preferred.

Responsibilities

• Verifies and updates key ADT information (insurance, demographics, guarantor) to ensure safety, charging, and billing accuracy.
• Schedules all new and follow-up patient appointments; reschedules cancellations when possible.
• Completes and documents governmental, regulatory, financial, and contractual forms per procedure.
• Ensures documents are scanned/saved to the correct location and is legible; supports price estimation during registration to provide accurate estimates.

Skills

Customer service

Education

High School Diploma or GED

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

• This position is Monday-Friday, 7am-3:30pm at UNC Audiology Meadowmont

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

• This position is Monday-Friday, 7am-3:30pm at UNC Audiology Meadowmont

Summary

This role is responsible in ensuring that patient access processing is performed in accordance with procedure and documented in a timely and accurate manner in ADT and other clinical information systems. Meets departmental/organizational outcome targets for process accuracy and timeliness.

Responsibilities

Ensures and verifies key ADT information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy. Schedules all new and follow-up patient appointments as required. Attempt to reschedule cancellations whenever possible. Communicates cancellations to provider as necessary. Completes and documents all governmental, regulatory, financial, and contractual forms in accordance to procedure. Ensures document is scanned/saved to correct location and is legible. Utilizes price estimation tool, when applicable, as part of the registration process to provide the most accurate estimate to patients. Meets departmental target for up front collections to include deposits, estimated amounts due, co-pays, and/or prior balances. Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Utilizes system work queues as a daily part of the registration process to minimize errors.

Other Information

Other information:

Education Requirements

• High School Diploma or GED

Professional Experience Requirements

• Require two (2) years of customer service and/or clerical experience

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: PFE Med Center Arrival Services

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $19.12 - $27.17 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Durham

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities.