Patient Access Intake Rep (Revenue Cycle Specialist Front-End)

Southcoast Health; New Bedford (MA); On-site; USD 52,000 - 68,000; Part time

Benefits offered by this job

Competitive pay

Benefits package

Earned Time Off

Wellbeing program

403B retirement plan

Tuition assistance

Leadership training

Job summary

Southcoast Health is seeking a Front-End Revenue Cycle Specialist to handle patient registration, insurance verification, pre-registration, and at- service collections. This onsite role supports financial counseling referrals and Medicare compliance, with duties spanning customer service and regulatory compliance.

The position requires strong communication, computer skills, and experience with third-party payers, with on-site coverage at the public arrival desks and Emergency Department.

Qualifications

• Equal to completion of four years of high school plus additional courses or training required.
• Associate's Degree preferred.
• Medical Terminology Certificate preferred.
• Demonstrated excellent communication & interpersonal skills.
• Strong computer skills including medical based programs.
• Proficiency with Word, Excel, and other software programs preferred.
• Over three years related health care experience including working with third party payers preferred.
• CHAM (Certified Healthcare Access Manage) or CHAA (Certified Healthcare Access Associate) encouraged.
• Must be fully vaccinated against seasonal Influenza and the COVID-19 virus or to be exempt from the requirement by signing a statement.

Responsibilities

• Register patients at front desk and verify insurance.
• Assist with pre-registration and point of service collections.
• Provide financial counseling referrals as needed.
• Ensure Medicare compliance forms where applicable.
• Manage valuables and morgue coordination.
• Collaborate with clinical and revenue cycle teams.
• Provide on-site coverage at public arrival desks and Emergency Department.

Skills

Communication

Interpersonal skills

Computer skills

Word & Excel

Education

Associate's degree

Medical Terminology Certificate

Tools

Microsoft Word

Microsoft Excel

Job description

Community Focused. Care Driven.

Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - it's our way of life, and you'll be at the heart of it.

Southcoast Health is a not-for-profit, charitable, health system with multiple hospitals, clinics and facilities throughout Southeastern Massachusetts and Rhode Island.

Nestled in local communities, Southcoast Health provides inclusive, ethical workplaces where our highly skilled caregivers offer world-class, comprehensive healthcare close to home.

Find out for yourself why Southcoast Health has been voted 'Best Place to Work' for 7 years in a row!

We are searching for a talented Revenue Cycle Specialist Front-End

*$600 new hire sign-on bonus for this position. (rehires termed more than 1 year also eligible)*

Hours: 24hrs

Shift: Day/Evening shift, 7:00am - 3:30pm, 11:00am - 7:30pm, 3:00pm - 11:30pm, 11:15pm - 7:15am with weekend and holiday rotation

Location: St. Luke's Hospital - New Bedford, MA

A career at Southcoast Health offers you:

• A culture of well-being that embraces, respects, and celebrates the rich diversity of one another and the communities we serve

• Competitive pay and comprehensive benefits package

• Generous Earned Time Off Package**

• Employee Wellbeing Program

• 403B Retirement Plan with company match

• Tuition assistance / Federal Loan Forgiveness programs

• Professional growth opportunities and customized leadership training

**Available to regular status employees who are scheduled to work a minimum of 24 hours.

Southcoast Health is an Equal Opportunity Employer.

Under the general supervision of the Team Leader, the Front-End Revenue Cycle Specialist handles patient registration, Insurance verification, pre-registration, and point of service collections. They ensure accurate patient data, educate patients on financial responsibilities. Additional responsibilities include financial counseling referrals, Medicare compliance (IM and MOON forms), valuables management, and morgue coordination. The role also involves customer service, regulatory compliance and collaboration with clinical and revenue cycle teams. This position is required to provide on-site coverage at public arrival desks and the Emergency Department.

• Equal to completion of four years of high school plus additional courses or training required; Associate's Degree preferred.
• Medical Terminology Certificate preferred.
• Demonstrated excellent communication & interpersonal skills.
• Strong computer skills including medical based programs.
• Proficiency with Word, Excel, and other software programs preferred.
• Over three years related health care experience including working with third party payers preferred.
• CHAM (Certified Healthcare Access Manage) or CHAA (Certified Healthcare Access Associate) encouraged.
• Must be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired

Compensation: Pay rate will be determined based on level of experience.