Patient Access Intake Coordinator - Bilingual

Care Options for Kids; Dallas (TX); Hybrid; USD 28,000 - 29,000; Full time

Benefits offered by this job

Hybrid work arrangement

Competitive hourly pay

Health, dental and vision insurance

Job summary

Care Options for Kids seeks a Patient Access Intake Coordinator - Bilingual to join our Dallas team. You will manage referrals, verify Medicaid/MCO insurance, and maintain patient records in the EHR while delivering exceptional service to families and referral partners.

This role blends in-person and remote work within a hybrid structure. Responsibilities include answering calls, entering referrals, insurance verification, and supporting process improvements across Patient Access.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree or technical school preferred.
• Two years of healthcare experience preferred.
• Bilingual in Spanish required.

Responsibilities

• Answer incoming phone calls to Intake line.
• Enter referrals into EHR (and other systems as required).
• Contact families with non-contracted insurance to discuss potential financial liability.
• Assign referrals to Scheduling queues.
• Complete Medicaid/MCO insurance verification for referrals entered.
• Enter and maintain accurate information and communication notes in electronic medical record (EHR) and maintain confidentiality with protected health information (PHI).
• Provide excellent customer service, communicating in a positive and effective manner with families, referral partners, physicians, and clinicians, via phone and email.
• Support process improvement for all Patient Access functions.

Skills

Bilingual in Spanish

Customer service

Phone etiquette

Education

High school diploma or equivalent

Bachelor’s degree or technical school preferred

Tools

EHR systems

Referral management software

Job description

Patient Access Intake Coordinator - Bilingual

• Administrative

Care Options for Kids connectsleading pediatric specialistswith families to providebest-in-class pediatric nursing, therapy, and school-based services. We seamlessly integrate into childrens' lives by bringing individualized care to children where they live, work, and play.

Ourpediatric specialistsare committed to providinghigh-quality pediatricservices that help children and families live their best lives. We empower our community of clinicians to meet children where they are byproviding the support and resourcesnecessary to decrease administrative burdens. This focus allows our clinicians to obtain optimal work-life balance.

The primary responsibility of the Patient Access Intake Coordinator is to provide exceptional customer service while performing all assigned duties, essential and non-essential. Key job functions include but are not limited to: Entering all referral types into EHR (and other systems as required), assigning referrals to Scheduling queues, completing Medicaid/MCO insurance verification, and entering into EHR for referrals entered. A successful Patient Access Intake Coordinator provides exceptional external and internal customer service. In addition to high individual performance, a Patient Access Intake Coordinator is expected to support peers and lead best practices, process improvement, and continuous enhancements of all Patient Access functions. Ongoing collaboration among team members and with the Manager/Director of Patient Access is required to ensure optimal operating effectiveness.

Reports To:

• Manager of Patient Access

Essential Job Functions Include, but are not Limited to:

• Answer incoming phone calls to Intake line.
• Enter referrals into EHR (and other systems as required).
• Contact families with non-contracted insurance to discuss potential financial liability.
• Assign referrals to Scheduling queues.
• Complete Medicaid/MCO insurance verification for referrals entered.
• Meet documentation and communication standards.
• Enter and maintain accurate information and communication notes in electronic medical record (EHR) and maintain confidentiality with protected health information (PHI).
• Provide excellent customer service, communicating in a positive and effective manner with families, referral partners, physicians, and clinicians, via phone and email.
• Support process improvement for all Patient Access functions.
• Adhere to online presence and communication expectations when working remotely.
• Other duties as assigned.

Education/Licenses/Certifications:

• High school diploma or equivalent required.
• Bachelors degree or technical school preferred.
• Two years of healthcare experience preferred.

Experience/Requirements:

• The ability to think critically and make educated and thoughtful decisions with minimal supervision.
• Ability to transform big-picture concepts into concrete operational actions to improve the patient experience, quality of care, and the referral/staffing process.
• Ability to effectively present information to clients, employees, families, and referral partners.
• Ability to identify and work through complex problems.
• The ability to communicate well with clients, family members, and coworkers.
• Ability to establish and maintain effective working relationships with fellow employees, the public, and supervisors.
• Ability to successfully function in a fast-paced, service-oriented environment.
• Bilingual in Spanish.

What We Offer:

• A supportive and collaborative work environment.
• Opportunities for professional growth and development.
• Comprehensive benefits package, including health, dental, and vision insurance.
• A chance to make a meaningful impact in the lives of children and families.

Hourly Wage:

$20.00 - $21.00/hour

*Compensation dependent on experience.

Location Full-time, hybrid based role in Dallas, TX, (Monday and Friday remote and in-office Tuesday, Wednesday, and Thursday). Upon hire the initial 90 days will be fully in-office.

Care Options For Kids is an equal opportunity employer. The Equal Employment Opportunity Policy of Care Options For Kids is to provide a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. Care Options For Kids hires and promotes individuals solely on the basis of their qualifications for the job to be filled. Care Options For Kids believes that associates should be provided with a working environment which enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. We expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere.

*Restrictions Apply