Patient Access Insurance Verification Specialist

Phoebe Putney Memorial Hospital; United States; On-site; USD 25,000 - 34,000; Full time

Job summary

Phoebe Putney Memorial Hospital in Albany, GA is seeking a Patient Access Specialist to provide a seamless registration experience for patients, families, and hospital staff. The role includes verifying insurance eligibility, collecting required signatures on key notices, and assisting with billing at the point of service.

Cross-training will support various registration areas, and collaboration with Care Management ensures authorization information is complete.

Qualifications

• Verifies insurance eligibility for elective, urgent, and emergent bedded patients.
• Verifies patient demographics and collects required signatures on IMM, MOON, and TRICARE forms.
• Maintains PHI/EPHI access minimum necessary for duties and collaborates with health system departments.

Responsibilities

• Verify insurance eligibility for elective, urgent, and emergent bedded patients.
• Register patients and collect signatures on IMM, MOON, and TRICARE notices.
• Coordinate with Care Management to ensure authorization information is present.

Skills

Insurance verification

PHI access

Customer service

Job description

Job Number: 35350

Location: Phoebe Putney Memorial Hospital

Street Address: 417 W 3rd Ave

City, State: Albany, Georgia

Zip Code: 31701

Department: PPMH ADMITTING

Shift: Days

Job Type: PRN/Per Diem

Posted Date: 2026-10-26

Job Description Summary:

Patient Access Specialists will provide hospital personnel, patients, and their families with a seamless and efficient registration experience including scheduling patient appointments. Patient Access Specialists are instrumental in verifying the eligibility of insurance and other forms of reimbursement along with collecting money due at the point of service. All staff will be cross-functionally trained to support all areas of registration.

Patient Access Specialists assigned to the Patient Contact Center may be trained and required to work as switchboard operators. Performs all other duties as assigned.

Description:

Performs insurance verification and notification for elective, urgent, and emergent bedded patients. Verifies all demographic information, and obtains signatures as required on the Important Message from Medicare (IMM), Medicare Outpatient/Observation Notice (MOON), and Tricare Rights. Makes required notification of admission to payers within required timeframes. Works closely with the Care Management department to ensure all information necessary for authorization/ongoing certification is present. Works with patients as needed to obtain information necessary to verify insurance and notify payers. In the normal course of duties and responsibilities, this position requires access to protected health information (PHI) and electronic protected health information (EPHI). The PHI and EPHI accessed are limited to only the minimum necessary amount of PHI and EPHI necessary to perform the functions of this job. The PHI and EPHI are accessed through various computer applications, contact with patient, Health Information Services, Case Management, and/or other System departments with whom interaction is necessary.