Patient Access II FT40 7am-3:30pm (every 4th Saturday 7a-12p)

Wooster Community Hospital; Wooster (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Wooster Community Hospital Health System (WCH) is seeking a Registration Clerk to warmly greet patients and verify demographics for a smooth registration experience. In this role you will check in patients for scheduled tests and enter orders into the EMR, supporting a streamlined process in a fast-paced clinic setting.

The position requires Meditech or similar registration system experience, strong communication skills, and excellent multitasking ability to maintain accuracy and patient

Qualifications

• Must have experience with Meditech or other registration systems.
• Strong verbal communication and email etiquette.
• Organized and able to multitask in a high-volume environment.

Responsibilities

• Greet customers politely and make them feel welcome at Wooster Community Hospital Health System (WCH).
• Accurately verify patient demographics for those being seen at WCH.
• Check in patients for scheduled tests and enter orders into the EMR.
• Assist team members with registration duties to support the department and patients.

Skills

Customer service

Verbal communication

Multitasking

Attention to detail

Education

High School Diploma or GED

Tools

Meditech

Job description

Registration Clerk

Main Function:

• Greeting our customers in a friendly and courteous manner to help customers feel welcomed to Wooster Community Hospital Health System (WCH).
• Help customers have a streamlined, private registration experience by accurately verifying patient demographics for those being seen at WCH.
• Check in patients for scheduled tests and enter orders into our EMR.
• Offer assistance to customers in need to create a supportive experience.
• Assist team members with registration functions to support the team and customers.

Must Have Requirements:

• Computer and other applications, Meditech computer system and or Registration experience.
• Demonstrated effective oral communication skills including good telephone and email etiquette.
• Must be organized and able to multi-task

Preferred Attributes:

• High School Diploma or GED
• Medical Terminology or Medical Office related Experience
• Attention to details and organized; calm in a high-volume, fast paced environment; self- starting; excellent at multitasking and have a good sense of prioritizing duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to adapt to any circumstances with customers and remain professional.

Performance Special Requirements:

• Must be able to perform all duties of registration areas
• Ability to explain benefits of insurance including estimates in accordance to Point of Service collection policy and documentation of account
• Must have good communication skills oral, written and listening to patients
• Develop and maintain an ongoing understanding of current practices for the types of patients for whom care is provided
• Follows appropriate Service Standards
• Maintains knowledge of all aspect of patient access and maintains those skills for accuracy of performance
• Performs other duties as requested by Director or Managers of Patient Access

Customer Service

• Display a positive attitude. Treats others with honesty and respect. Speaks positively in all internal or external customer interactions. Consoles, assists patients and families
• Assesses customer satisfaction when interacting with patients and other non-patient customers and uses appropriate chain of command for unresolved issues or problems
• Ability to answer patient or visitor’s questions and direct them where help is available. Escorting the visitors whenever possible.
• Promote hospital services; including Senior Partners; Health and Wellness programs
• Managing up other areas
• Understand Wooster Community Hospital core mission, vision, and values
• Follows all departmental and hospital policy and procedures located in Policy Stat

M-F 7a-330p, every 4th Saturday 7a-12p

40 hours per week.