Patient Access II

Trinity Health; Iowa (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

Saint Joseph Health System is seeking a Patient Access Account Specialist to handle outpatient and inpatient registration and insurance verification while collecting payments and ensuring benefits are correctly applied. This full-time, day-shift role supports hospital operations and patient financial compliance.

The position requires medical terminology knowledge and abilities to explain benefits, with HFMA CRCR or NAHAM CHAA certifications pursued within the first year of employment.

Qualifications

• High school diploma or equivalent.
• HFMA CRCR or NAHAM CHAA certification within one year of hire.
• Medical terminology proficiency and knowledge of diagnostic and procedural coding.

Responsibilities

• Provides patient focused customer service.
• Performs outpatient and/or inpatient registration and insurance verification.
• Collects patient financial liability payments and ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications and referrals.
• Provides general information to hospital users, patients, families and physician offices.

Skills

Medical terminology

Insurance verification

Explain benefits

Customer service

Education

HFMA CRCR

NAHAM CHAA

Job description

Employment Type:

Full time

Shift:

Day Shift

Description:

Saint Joseph Health System is proud to offer DailyPay — Work Today, Get Paid Today!

Why Choose Saint Joseph Health System?

• At Saint Joseph Health System, our values guide every decision we make. Even when challenges arise, we remain committed to our mission: caring for every person who needs us. We invest in our people, our technology, and our capabilities so we can continue delivering exceptional, compassionate care to our communities.

What We Offer

• Tuition reimbursement for all full-time and part‑time colleagues starting on day one

• 100% paid tuition for the ASN-to-BSN program (paid directly to our learning partner)

• Comprehensive benefits beginning day one (Medical, Dental, Vision, PTO, Life Insurance, STD/LTD, and more)

• Retirement savings plan with employer match

• Generous paid time off program plus 7 paid holidays

• No mandatory overtime

• Employee referral incentive program

• Access to state‑of‑the‑art equipment, unlimited CEUs, and a supportive team‑focused work environment

JOB SUMMARY

• Provides patient focused customer service. Performs outpatient & or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre‑certifications & referrals. Provides general information to hospital users, patients, families & physician offices.

JOB SPECIFICATIONS AND CORE COMPETENCIES

• Minimum Qualifications High school diploma or equivalent. HFMA CRCR or NAHAM CHAA required within one (1) year of hire.

• Additional Qualifications Medical terminology required & knowledge of diagnostic & procedural coding Insurance verification with the ability to explain benefits, secure necessary authorizations

• Patient Access Account Specialist Additional minimum qualification of two plus (2+) years hospital registration or insurance verification experience. Uses specialized knowledge to support key areas of the organization related to an area of expertise. Uses data, research analysis, critical thinking & problem‑solving skills to support colleagues & leadership in achieving organization’s strategic objectives. Serves as a peer influencer & may direct a project or project team by applying industry experience & specialized knowledge. Responsible for analyzing, processing & editing for correctness based on payer guidelines. Resolves items & ensures claims are billed accurately. Processes payments timely.

• PAR I Entry level position. Minimum one (1) year customer service experience. Patient Access experience preferred. PAR II Performs PAR I role & is cross trained & performs activities in Pre‑Service, Emergency Department & / or Bed Desk. Additional minimum qualifications: Minimum of two (2) years hospital registration or insurance verification experience upon hire. Knowledge of medical terminology, diagnostic coding & procedural coding required. Ability to explain insurance benefits.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.