Patient Access I - 24 hours

Partner's Healthcare; Dover (NH); On-site; USD 23,000 - 34,000; Part time

Job summary

Wentworth-Douglass Hospital, an affiliate of Mass General Brigham, seeks a Patient Access representative responsible for scheduling and registration, verifying insurance, and gathering demographic information, while delivering exceptional customer service.

You will be the first point of contact for patients, manage inbound and outbound calls, and use enterprise-wide systems to ensure accurate scheduling, billing, and payment transparency.

Qualifications

• Experience in patient scheduling and registration.
• Ability to discuss costs with patients and provide cost transparency.
• Excellent customer service and professional communication skills.

Responsibilities

• Schedule and register patients for services using enterprise systems.
• Verify insurance eligibility and collect demographic information.
• Maintain patient confidentiality and assist with billing and scheduling KPI.

Skills

Customer service

Communication

Phone etiquette

Data entry

Tools

EHR systems

CRM software

Job description

Site: Wentworth-Douglass HospitalMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Wentworth-Douglass Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting‑edge healthcare and research.

Qualifications

The Patient Access representative will be responsible for the scheduling and registration functions for Wentworth Douglass Health Systems (WDHS). The individual specializes in providing exceptional customer service, creating new patient medical records, verifying insurance eligibility, collecting demographic information and offering applicable documents. The Patient Access representative must be able to hold in‑depth financial conversations with patients in order to provide cost transparency and improve financial success of the organization. The Patient Access representative is typically the first point of contact for patients entering WDHS and is responsible for managing both in and outbound calls as well as scheduling and registering patients for services utilizing enterprise‑wide computer‑based systems. All Patient Access staff will effectively communicate and collaborate with both internal and external customers in a team environment to ensure effective and accurate patient scheduling, registration, billing and ultimately the overall financial success of the organization. In addition, they will maintain a focus on customer service and patient confidentiality as well as Key Performance Indicators (KPI) to align with WDHS and Partners Revenue Cycle Patient Access Standards.

Additional Job Details (if applicable)

Remote Type OnsiteWork Location 789 Central AvenueScheduled Weekly Hours 24Employee Type RegularWork Shift Day (United States of America)Pay Range $17.71 - $25.28/HourlyGrade 2

EEO Statement:

1810 Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People‑Focused, half Performance‑Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.