Patient Access & Front Desk Coordinator

Sagent Behavioral Health; Bemidji (MN); On-site; USD 19,286 - 27,552; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Long Term Disability

Short Term Disability

Life Insurance

PTO

Paid Holidays

Job summary

Sagent Behavioral Health is seeking a Front Office Registration staff member in Bemidji, MN. This onsite, 1.0 FTE role supports the patient intake process, scheduling, and referrals, acting as the first contact for new patients and referents.

The position requires a high school diploma or equivalent, healthcare exposure preferred, and the ability to manage multiple tasks with accuracy in a fast-paced environment. Compensation is competitive and buildings a rewarding career in behavioral health.

Qualifications

• Highschool diploma or equivalent.
• Experience working in health care facilities and an interest in behavioral health is strongly preferred.
• Ability to prioritize responsibilities in a fast-paced environment.
• Strong attention to detail.

Responsibilities

• Ensures a positive first impression for patients and referents by guiding them through the intake process with professionalism and empathy.
• Act as the point of contact for all intra-office referrals and inquiries by providing education on all services, intake procedures, and scheduling appointments.
• Register new patients by collecting and verifying demographic and insurance information.
• Answer inbound and make outbound phone calls while responding to inquiries in a prompt and courteous manner, providing accurate information or triaging as appropriate.
• Process internal and external referrals and communicate scheduling outcomes.
• Collaborate with clinical staff regarding patient care issues and scheduling.
• Maintain awareness in trends, patterns, and needs for new services.
• Handle patient concerns and crises with empathy and patience and collaborate with site leadership to resolve as needed.

Skills

Phone communication

Scheduling

Attention to detail

Education

High school diploma or equivalent

Job description

Sagent Behavioral Health is seeking a Front Office Registration staff member in Bemidji, MN. This onsite, 1.0 FTE role supports the patient intake process, scheduling, and referrals, acting as the first contact for new patients and referents.

The position requires a high school diploma or equivalent, healthcare exposure preferred, and the ability to manage multiple tasks with accuracy in a fast-paced environment. Compensation is competitive and buildings a rewarding career in behavioral health.