Patient Access Float

Intermountain Healthcare Inc.; United States; On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Health benefits

Job summary

Intermountain Health is seeking a front desk/medical receptionist to greet patients, verify insurance, register appointments, and collect payments in a fast-paced healthcare setting.

You will coordinate with clinical and administrative staff, update electronic health records, and follow up on authorizations while ensuring compliance with EMTALA and privacy rules. Experience in healthcare is preferred and strong computer skills are required.

Qualifications

• High School diploma or equivalent preferred.
• Proficiency with computers, including Microsoft Office, internet and email.
• Experience with Epic preferred.
• Customer service experience required in healthcare setting.

Responsibilities

• Greet patients and visitors courteously and professionally.
• Obtain and verify patient demographics, financial and insurance information.
• Register and schedule patients for appointments, tests and procedures.
• Collect and process co-pays, deductibles and balances due at service time.
• Provide information on financial assistance, payment plans and charity care.
• Explain and obtain signatures on consent forms and disclosures.
• Adhere to EMTALA and other regulatory requirements.
• Coordinate with clinical and administrative staff to ensure smooth patient flow.
• Document and update patient records in the electronic health system.
• Follow up on prior authorizations, referrals and pre-certifications.

Skills

Interpersonal Skills

Customer Service

Insurance Verification

Computer Literacy

Payment Processing

Medical Billing

Problem Solving

Education

High School diploma or equivalent

Tools

Epic

Microsoft Office

Job description

Essential Functions

• Greet and assist patients and visitors in a courteous and professional manner.


• Obtain and verify patient demographic, financial, and insurance information.


• Register and schedule patients for appointments, tests, and procedures.


• Collect and process co-pays, deductibles, and balances due at the time of service and complete end-of-day balance process.


• Provide patients with information on financial assistance, payment plans, and charity care.


• Explain and obtain signatures on consent forms, policies, and disclosures.


• Responsible for ensuring the adherence to Federal and state regulations, including the Emergency Medical Treatment and Labor Act (EMTALA).


• Requires a strong understanding of regulatory requirements, insurance protocols, and hospital policies to safeguard patient rights and ensure compliance.


• Provide patients with directions, maps, and parking information.


• Coordinate with clinical and administrative staff to ensure smooth patient flow and quality care.


• Document and update patient records in the electronic health system.


• Follow up on pending issues, such as prior authorizations, referrals, and pre-certifications.

Skills

• Interpersonal Skills


• Customer Service


• Insurance Verification


• Computer Literacy


• Payment Processing


• Medical Billing


• Problem Solving

Qualifications

• High School diploma or equivalent is preferred.


• Demonstrated proficiency in computer skills including Microsoft Office, internet and email required.


• Experience with Epic preferred.


• Customer service experience, preferably in a healthcare setting, is required.


• Demonstrated ability to work in a fast-paced environment.

Physical Requirements

Ongoing need for caregivers to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs. Frequent interactions with providers, colleagues, customers, patients/clients and visitors that require caregivers to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately. Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc. For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Location

Northglenn Healthcare Pavilion

Work City: Northglenn

Work State: Colorado

Scheduled Weekly Hours: 36

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$19.41 - $28.14

Benefits

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here .

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence (\"AI\") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment