Care Management Assistant - ED Navigation

18700 Hospital Administration - Peaks; United States; On-site; USD 28,000 - 39,000; Full time

Job summary

Intermountain Health's Platte Valley Hospital in Brighton, Colorado, seeks a Care Management Assistant to coordinate patient care with nurses and social work care managers. You will help bridge communication among patients, families, and the healthcare team, coordinating appointments and liaising with physicians and payers.

The role also involves delivering regulatory notices, handling referrals, obtaining medical records, and supporting care transitions.

Qualifications

• Demonstrated healthcare experience in a clinic or hospital setting.
• Demonstrated customer service with a focus on communications and problem resolution.
• Proficiency in advanced computer skills.
• Caregivers whose duties require home or community visits must maintain relevant credentials and reliable transportation.

Responsibilities

• Serve as liaison between department and external organizations, including payers, physicians, and families.
• Transmit clinical information for service authorizations per contractual requirements.
• Monitor referrals and maintain ongoing communication with care managers and payers.
• Deliver regulatory notices to patients within required timeframes with proper documentation.
• Perform clerical tasks to support care management, including scheduling and document handling.
• Support care transitions by coordinating transfers and arranging transportation.

Skills

Healthcare experience

Customer service

Computer skills

Driver's license & auto insurance

Education

Associate or bachelor’s degree

Tools

Medical terminology knowledge

Job description

Job Description

The Care Management Assistant is a patient-focused role that manages and optimizes patient care in collaboration with nurses and social work care managers, often serving as a bridge between patients, their support people, and the healthcare team. Their responsibilities encompass a range of tasks, including coordinating appointments, facilitating communication with physicians and families, educating patients about available resources, and educating patients and families while delivering regulatory or payer notifications. 3 x 12 hour shifts, 10 AM - 10:30 PM Weekdays and weekends St. Joes and Lutheran

Essential Functions

Serves as a liaison between the department and external organizations or individuals, including payers, physicians, post-acute agencies, patients, patient, patient representatives, and other departmental stakeholders. Receives and prioritizes requests and transmits clinical information for service authorizations in accordance with contractual requirements and communicates with care managers, utilization review RNs, revenue cycle, and payers as needed to coordinate processes and research payment sources. Monitors the status of referrals and maintains ongoing communication. Requests and retrieves medical records from Health Information Management for retrospective utilization review or quality assurance. Delivers routine regulatory notices to patients within the required timeframes, ensuring proper documentation to support the delivery of government-mandated forms or payer communication. Performs clerical tasks to support care management services, including preparing and printing reports, scheduling appointments, distributing and communicating requests, retrieving message (phone, fax, email, and mail), and scanning or copying documents as needed. Supports advanced care planning by delivering advance directive information and notarizes documents upon request. Supports a compliant patient choice process by ensuring provider lists are current across all systems, distributing them to patients and families as instructed, prior to the patient choice consultation conducted by the care manager or social worker. Aids in transition planning by preparing transfer packets, arranging transportation, updating resources on the Integrated Care Management website, and coordinating with patients, families, and next-level providers. Collaborates with care managers to navigate and refer patients to community resources that address social determinants of health. Work closely with care managers and clinical teams to ensure patients receive comprehensive and coordinated care. Contribute, in collaboration with Care Management, to the monitoring and success of patient care plans and the resolution of identified social needs.

Minimum Qualifications

• Demonstrated healthcare experience in a clinic or hospital setting.
• Demonstrated customer service with a focus on communications and problem resolution.
• Proficiency in advanced computer skills
• Caregivers whose duties require them to conduct home or community visits must maintain current BLS certification, have a current driver’s license, current auto insurance, an acceptable driving record and reliable transportation.

Preferred Qualifications

• Associate or bachelor’s degree.
• Previous experience with medical terminology.
• Excellent verbal and written communications skills.

Physical Requirements

Ongoing need for employee to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs. Frequent interactions with providers, colleagues, customers, patients/clients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately. Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc. Mental stamina and flexibility- ability to handle high stress situations, make quick decisions, and manage multiple tasks simultaneously. For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing, and reading signs, traffic signals, and other vehicles.

Location

Platte Valley Hospital

Work City

Brighton

Work State

Colorado

Scheduled Weekly Hours

36

Hourly Rate

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $20.07 - $28.59

Benefits

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here.

Candidate Notice

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations.

If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment.

I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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Intermountain Health strives to make the application process accessible to all users.

Disability Accommodations

Intermountain Health's PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution.

The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 1-800-843-7820 or email [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Other Information

All positions subject to close without notice.

All positions subject to close without notice.

Thanks for your interest in continuing your career with our team!