Patient Access Financial Counselor

Trinity Health; Des Moines (IA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Referral bonus

Daily pay

Overtime available

Benefits on day one

Tuition assistance

Growth opportunities

Job summary

Trinity Health in Des Moines, IA is seeking a full-time analyst to support patient access and financial workflow. The role focuses on researching, collecting, and analyzing information, producing reports, and driving performance improvement while ensuring compliance with Trinity Health policies.

You will leverage multiple systems to deliver actionable insights that inform leadership decisions and support patient experience improvements.

Qualifications

• High school diploma or GED.
• 2–3 years experience in Patient Access or Patient Accounting for hospital.
• HFMA CRCR and/or NAHAM CHAA certification required within 12 months of hire.
• Understanding of basic billing and coding.

Responsibilities

• Analyze information, identify opportunities, develop solutions, and lead to resolution.
• Distribute analytical reports to support performance improvement.
• Utilize multiple system applications to create reports and educational materials.
• Maintain knowledge of applicable laws and Trinity Health policies to ensure safe, ethical work practices.
• Support leadership decision making with data-driven insights.

Skills

High energy

High volume environment

Aligning to mission/values

Job description

• Aligning to the Trinity Health Mission, Vision, and Core Values

Employment Type

Full time

Shift

Description:

Onsite: Des Moines, IA

CONSIDER US!

• REFERRAL BONUS AVAILABLE!
• DAILY PAY!
• OVERTIME AVAILABLE!
• BENEFITS AVAILABLE ON DAY ONE!
• TUITION ASSITANCE!
• AMPLE OPPORTUNITIES FOR GROWTH!

What It Takes To Succeed

• High energy
• Work well in high volume environment
• Aligning to the Trinity Health Mission, Vision, and Core Values

Essential Functions

Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.

Work Focus: Researches, collects & analyzes information. Identifies opportunities, develops solutions, & leads through resolution. Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience. Responsible for distribution of analytical reports.

Process Focus: Utilizes multiple system applications to perform analysis, create reports & develop educational materials. Incorporates basic knowledge of TH policies, practices & processes to ensure quality, confidentiality, & safety are prioritized. Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.

Data Management & Analysis: Research & compiles information to support ad-hoc operational projects & initiatives. Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making. Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.

Maintains a working knowledge of applicable Federal, state and local laws/regulations, Trinity Health Integrity and Compliance Program and Code of Conduct, as well as other policies, procedures, guidelines in order to ensure

adherence in a manner that reflects safe, honest, ethical, professional behavior and safe work practices.

Minimum Qualifications

• High school diploma or GED.
• Minimum two (2) to three (3) years experience working in Patient Access or Patient Accounting for hospital
• Obtain National certification in HFMA CRCR and/or NAHAM CHAA required within one (1) year of hire.
• Understanding of basic billing and coding.

Additional Qualifications (nice To Have)

• Epic experience preferred.
• Knowledge of federal or state government agencies including but not limited to Medicare, Medicaid, VA or Charity
• Care programs, or patient management and healthcare accounts receivable within the healthcare revenue cycle.
• Registration and / or hospital reimbursement services

Physical And Mental Requirements And Working Conditions

• This position operates in a typical office environment. The area is well lit, temperature controlled and free from hazards.
• Incumbent communicates frequently, in person and over the phone, with people in all locations on support issues.
• Manual dexterity is needed in order to operate a keyboard, repetitive actions, fine manipulations and simple grasping. Speech and hearing is needed for extensive telephone and in person communication.
• Ability to see at near visual acuity. The incumbent is subject to eyestrain due to the many hours spent looking at a CRT screen. The noise level is low to moderate.
• Must be able to set and organize own work priorities and adapt to them as they change frequently.
• Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.
• In a normal workday, colleague must be able to sit and walk throughout the day.
• Job requires occasional lifting/carrying approximately 15 pounds and / or pushing patients in wheelchair up to 440 pounds.
• Must possess the ability to comply with Trinity Health policies and procedures.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.