Patient Access ER registration

Mount Sinai Medical Center; Miami Beach (FL); On-site; USD 51,577,000 - 63,039,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Long-term disability coverage

Paid time off

Tuition reimbursement

Employee assistance program

Wellness program

On-site housing for select positions

Job summary

Mount Sinai Medical Center in Miami Beach seeks an experienced ER registration specialist to process patient intake, verify insurance, and collect necessary information promptly in a fast-paced environment.

You will handle demographic data, explain financial policies, and coordinate with care teams to ensure smooth patient flow and accurate documentation. Bilingual Spanish is required; some college is preferred.

Qualifications

• Bilingual Spanish required; able to communicate clearly with patients and families.
• High school diploma or equivalent; some college preferred.
• 1–3 years of hospital registration, collections, and insurance verification experience preferred.

Responsibilities

• Register patients accurately with demographic and insurance data.
• Verify insurance eligibility, benefits, and obtain pre-certifications and authorizations.
• Ensure documents accompany the patient to care units and communicate information to departments.
• Self-audit registrations to maintain under 5% error rate at shift end.
• Explain hospital financial policies and upfront collections to patients.
• Utilize RMS scheduling and Avility/RTE applications in daily workflow.

Skills

Bilingual Spanish

Attention to detail

Education

High school diploma or equivalent

Some college preferred

Tools

RMS scheduling program

Avility Web MD

RTE applications

Job description

As Mount Sinai grows, so does our legacy in high-quality health care.

Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida’s largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.

Culture of Caring: The Sinai Way

Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.

Department:

Job Description Summary:

Main Emergency Room on Miami Beach

WEEKENDS: Sat/Sun 7a-1130p + 1 8hr shift during the week/needs to be flexible

Must be bilingual in Spanish

Provides accurate and timely emergency room patient registration, including demographic intake, insurance verification, authorizations, and compliance documentation. Ensures patient understanding of consent, privacy, and financial policies while supporting up-front collections and maintaining regulatory compliance (HIPAA, EMTALA, Medicare/Medicaid). Requires bilingual Spanish proficiency, a high school diploma (some college preferred), and 1–3 years of hospital or physician office registration experience, with strong attention to detail and ability to work in a fast-paced ER environment.
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Position Responsibilities

• Collects accurate and complete patient information (i.e.. legal name, permanent/local address, phone number, next of kin, employer, guarantor, insurance information, physician etc., and enters in the system within the established time frames.
• Verifies insurance information, which include eligibility, benefits (i.e.. Deductibles, co-payments, out of pocket expenses, maximum lifetime coverage, exclusion/limitations/pre-existing conditions, etc.) and obtains appropriate referrals, pre-certification, and/or authorizations for all patient as follows: scheduled patients no later that 24 hours. Unscheduled patients at point of service within the established time frames.
• Enters complete insurance verification information, which include eligibility, benefits (i.e.. Deductibles, co-payments, out of pocket expenses, maximum lifetime coverage, exclusion/limitations/pre-existing conditions, etc.) in the insurance verification screen and note fields.
• Provides and explains all registration documents (i.. General consent forms, Advance Directive information, Patient Rights information and Privacy Notice information.
• After completion of registration process ensures all registration documents, as well as orders, accompany the patient to the appropriate area (i.e.. Nursing units, ancillary departments, etc.). Communicates all pertinent information regarding the patient to the appropriate departments patient care units.
• Prior to the end of shift conducts self-audit of all registration to insure that information is accurate and complete, maintaining less than 5% error ratio. Forwards copies to immediate supervisor with supportive information of incomplete tasks.
• Demonstrates full knowledge of Compliance Advisor’s functionality as it relates to Medicare Compliance and accurately enters diagnosis according to prescription to check for ABN compliance.
• Assists patient in understanding his/her insurance benefits and explains hospital financial and deposit policies including up front collections and follows established guidelines for up-front collections and collects and disburses revenue ensuring, at all times 100% accuracy of all ledgers and receipts, in accordance with established guidelines.
• Demonstrates knowledge and proper use of RMS scheduling program
• Demonstrates knowledge and proper use of Avility Web MD and RTE applications.
• Verifies authorizations for service.

Qualifications

Bilingual in Spanish required

Education

• High school graduate or equivalent level of training. Some college preferred

Experience

1-3. years’ practical experience in registration, collections and insurance verifications preferred.

• Hospital Registration or Physician Office Front Desk experience

Benefits:

We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs:

• Health benefits
• Life insurance
• Long-term disability coverage
• Healthcare spending accounts
• Retirement plan
• Paid time off
• Pet Insurance
• Tuition reimbursement
• Employee assistance program
• Wellness program
• On-site housing for select positions and more!

Degree Requirements:

Certification: