Patient Access & Education Lead

Horizon Pharmaceutical; Minneapolis (MN); On-site; USD 90,000 - 130,000; Full time

Job summary

Horizon Pharmaceutical seeks a Patient Access Manager to join a highly visible, collaborative team. You will listen to patients, answer logistical questions, and educate them on next steps to access therapy, while maintaining relationships with patients and cross-functional partners to support ongoing compliance.

The role requires about 50% travel and involves working with Horizon’s Patient Services team, Case Managers, and external vendors to secure records, resolve pre-authorization issues,

Qualifications

• Bachelor’s degree required.
• Minimum 5 years pharma/account management experience.
• Patient interaction and support experience preferred.
• Biologic/biotech buy and bill experience in a reimbursement role preferred.
• Experience working with institutions and integrated delivery networks preferred.
• Experience working in a team environment which successfully partners with all Commercial Operations functions.
• Proficient in Microsoft Office.
• Professional, proactive demeanor.
• Strong interpersonal skills and written/verbal communication.
• Requires approximately 50% travel, including some overnight and weekend commitments.

Responsibilities

• Assess individual needs of the patient and develops an appropriate education plan of action, taking into account the patient’s family and team of healthcare providers.
• Works closely with Horizon’s Patient Services team including Case Managers, the Regional Access Solutions team, and external vendors.
• The PAM team assists patients to secure records needed prior to treatment.
• Sometimes services are performed without a pre-authorization and the PAM along with Patient Service’s team resolve any related issues to ensure a smooth process for medication access.
• Guide the patient through the appeals process and coordinate the delivery of appropriate documentation for each appeal in order to maintain coverage for medical services.
• Provide accessible co-pay assistance programs, national foundations and free drug programs by sharing information to patients as needed.
• Develop a cohesive relationship with the patients and their families as they navigate through the healthcare system and the options that may be available.
• Empower the patient to become their own advocate.

Skills

Interpersonal skills

Written and verbal communication

Team collaboration

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Horizon Pharmaceutical seeks a Patient Access Manager to join a highly visible, collaborative team. You will listen to patients, answer logistical questions, and educate them on next steps to access therapy, while maintaining relationships with patients and cross-functional partners to support ongoing compliance.

The role requires about 50% travel and involves working with Horizon’s Patient Services team, Case Managers, and external vendors to secure records, resolve pre-authorization issues,