Patient Access Documentation Coordinator

Penn State Health; Alaska; On-site; USD 40,000 - 60,000; Full time

Job summary

Penn State Health is seeking a Patient Access Documentation Coordinator for Practice Access. The role focuses on timely review and routing of faxes, accurate categorization, and workflow initiation to support patient access and care continuity.

The position requires a high school diploma and at least two years in a healthcare admin or call center environment, with experience in fax management and EHR systems. Strong collaboration skills are essential.

Qualifications

• High school diploma or equivalent required.
• Minimum of two years of experience in a healthcare administrative, patient access, medical office, or call center environment.
• Experience with fax management systems, electronic health records, or document management platforms.

Responsibilities

• Review, route, and process incoming faxes from centralized fax systems.
• Categorize faxed information to initiate workflows.
• Collaborate with clinical and administrative teams to resolve issues and prevent delays in care.

Skills

Healthcare administration

Education

Associate's or Bachelor's in Healthcare Administration or related

Tools

Fax management systems

Epic or similar EHR

Document management platforms

Job description

2026-08-11 Penn State Health all cities,AK

Patient Access Documentation Coordinator - Practice Access

Description:

Patient Access Documentation Specialist

The Patient Access Documentation Specialist is responsible for the timely, accurate review, routing, and processing of incoming faxes received through centralized fax systems. This role plays a critical part in ensuring patient access, continuity of care, and operational efficiency by appropriately categorizing faxed information, initiating workflows, and collaborating with clinical and administrative teams to resolve issues and prevent delays in care.

Minimum Qualifications:

• High school diploma or equivalent required.
• Minimum of two (2) years of experience in a healthcare administrative, patient access, medical office, or call center environment.
• Experience working with fax management systems, electronic health records, or document management platforms.

Preferred Qualifications:

• Associate's or Bachelor's degree in Healthcare Administration, Business Administration, or a related field.
• Experience in ambulatory healthcare patient access, centralized scheduling, or referral management.
• Familiarity with Epic or similar EHR systems.

Why Penn State Health?

Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.

Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:

• Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).
• Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.
• Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
• Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
• Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.

Why Penn State Health Milton Hershey Medical Center?

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Penn State Hershey Medical Center is Central Pennsylvania's only Academic Medical Center, Level 1 Regional Adult and Pediatric Trauma Center, and Tertiary Care Provider. As a four-time Magnet-designated hospital, Hershey Medical Center values the hard work and dedication that our employees exhibit every day. Through our core values of Respect, Integrity, Teamwork, and Excellence, our employees are a team committed to compassionate care for our diverse patient population, our community and each other. As a valued team member, we promote continued professional development, specialty certification, continuing education, and career growth.

You take care of them. We'll take care of you. State-of-the-art equipment, endless learning, and a culture of excellence – that's Penn State Health. But what makes our healthcare award-winning? That's all you.

This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is an Equal Opportunity Employer and does not discriminate on the basis of any protected class including disability or veteran status. Penn State Health's policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination.

Union: Non Bargained