Patient Access Coordinator - Liberty Admitting and Reg - Part Time - Evenings

The Christ Hospital; Ohio; On-site; USD 32,000 - 45,000; Full time

Job summary

The Christ Hospital Health Network seeks a detail-oriented patient access specialist to obtain and verify demographic and financial information, scan documents, and ensure accurate insurance data on patient accounts.

You will analyze accounts to maximize reimbursement, determine primary/secondary coverages, coordinate with the Financial Counselor, collect co-pays, and support clinical staff during emergencies while maintaining privacy and quality standards.

Qualifications

• One to three years in registration, billing, customer service, or managed care organization environment.
• Knowledge of Hospital Medical Staff rules and infection control policies.
• Analytical skills to make decisions based on facility and clinical situation.
• Computer literacy: use of multiple systems (Epic, Passport, OnBase, Microsoft Office, Midas).
• Knowledge of health insurance coverage requirements.
• Excellent communication and problem-solving skills; ability to deal with adversarial customers, flexibility, organization, and function well in stressful situations.

Responsibilities

• Analyze patient accounts and evaluate financial data to maximize reimbursement.
• Determine primary/secondary/tertiary coverages and complete MSPQ questionnaires.
• Obtain and document referrals; coordinate with Financial Counselor for financial assistance.
• Collect and deposit required insurance co-payments per protocol.
• Initiate online verification of third‑party insurance carriers and plans.
• Prepare chart documentation for medical necessity and Medicare compliance.

Skills

Analytical Skills

Customer Service

Communication

Education

High School Diploma

Associate’s Degree preferred

Tools

Epic

Passport

OnBase

Microsoft Office

Midas

Job description

Job Description

Obtain and verify appropriate personal, demographic and financial information to ensure quality patient care and maximize reimbursement. Scan identification documents into OnBase and obtain EMTALA notification signatures. Notify clinical staff when patients present with critical conditions and place appropriate insurance information on patient accounts.

Responsibilities

• Analytical Skills: Analyze patient accounts; evaluate financial data for account establishment and document actions to maximize reimbursement. Maintain knowledge of HMO/PPO/Medicaid/Medicare/commercial insurance regulations and the Christ Hospital participating plans.
• Determine all insurance coverages as primary, secondary, tertiary, etc.; complete required MSPQ questionnaires for all appropriate patients.
• Obtain and document clinical referrals; coordinate patients needing financial assistance with the Financial Counselor.
• Collect and deposit required insurance co‑payments per protocol.
• Initiate online verification of third‑party insurance carriers and plan administrators to verify patient benefits.
• Evaluate and prepare chart documentation establishing medical necessity and Medicare compliance (e.g., Medicare Secondary Payor Questionnaire, Advance Beneficiary Notice).
• Document data in account documents and guarantor notes.
• Clinical Skill: Process emergencies and obstetrics by notifying appropriate staff.
• Answer and direct incoming calls from physicians’ office staff, ancillary departments, and other facilities; respond to inquiries concerning hospital policies.
• Obtain signatures for all revenue‑cycle documentation.
• Prepare charts, collected forms, and photocopies of insurance cards; distribute, witness signatures, collect patient advanced directive forms, and refer patients as appropriate.
• Interview patients, verify, and enter complete demographic and financial information; update information as needed; determine financial plan and coverage priority.
• Maintain facility‑established productivity standards and patient accounts quality guidelines (e.g., 100% accuracy of 95% of all registrations).
• Communicate effectively and meet or exceed established customer‑service goals.
• Provide education, training, and mentoring for other staff members; attend department meetings and review procedural & process changes per facility guidelines.

Qualifications

• Knowledge and Skills: Specialized knowledge or skills required to perform duties (not personalized).
• Education: High School Diploma; Associate’s Degree preferred or equivalent combination of education and experience.
• Years of Experience: One to three years in registration, billing, customer service, or managed care organization environment.
• Knowledge of Hospital Medical Staff rules and infection control policies.
• Analytical skills to make decisions based on facility and clinical situation.
• Computer literacy: use of multiple systems (Epic, Passport, OnBase, Microsoft Office, Midas).
• Ability to use internet access and utilize third‑party payor systems for eligibility and verification.
• Knowledge of health insurance coverage requirements.
• Excellent communication and problem‑solving skills; ability to deal with adversarial customers, flexibility, organization, and function well in stressful situations. Ability to resolve customer service issues independently.
• Understanding of medical terminology and acuity levels.
• Licenses & Certifications: Annual Registration Competency Review with 95% or greater score; yearly STAT testing completed.